Club Services Representative – Membership

• Utilise your exceptional customer service skills
• Fixed term contract role from end of August to 28 February 2023
• Work for an iconic organisation on iconic events at the ‘G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia’s greatest assets. The MCG is host to more than 70 major events annually attracting over three million patrons and visitors.

Our purpose is to move Australia through the transformative power of live sport, entertainment and culture.  Our values underpin how we operate and what we stand for as an organisation.  This includes respecting the past whilst we shape the future; striving for excellence; lending a hand to others & and playing with pride, passion and purpose.

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 150,000 Melbourne Cricket Club members as well as patrons of the MCG.

As we near the busy membership subscription period, the opportunity has arisen to recruit a MCC Club Services Representative- Membership position for a fixed term to work full time hours – Monday to Friday from 8.30 to 5pm and occasional weekends.

The role would provide accurate, timely and excellent customer service to MCC members during the week and match days. It includes assisting with and resolving member and guest queries in person at Membership Services as well as via email, web messaging or over the phone.

To be successful in this role, you will have experience in the delivery of exceptional customer service. Experience with ticketing systems and Microsoft Dynamics 365 is preferable. This role would require excellent verbal communication skills, a friendly and welcoming manner with high attention to detail.

In-addition you will need to know how to build relationships, be able to talk to people from all walks of life, be well equipped to anticipate customers’ requirements and recommend appropriate solutions, all with a smile! This is a busy role for people who are passionate about creating a great customer experience.

Flexibility is required for this role where you will need to be available for event day duties on week nights, public holidays and weekends is essential, and also to work occasionally on week days.

For a more detail description of the position please click on the position description link on this page.

If you have the experience and skills as outlined above and love delivering a great customer experience for an iconic organisation, we would love to hear from you. To apply, please forward your current resume & cover letter and complete the questionnaire via the “Apply” tab on this page.

Applications close 19 August Friday 2022. We reserve the right to withdraw this ad prior to the closing date.

At the MCC we are committed to ensuring our team is inclusive and representative of the communities we live in. We encourage applications from suitably qualified and diverse candidates. 

To ensure the safety and wellbeing of our staff, contractors, and patrons, as part of the conditions of the offer of employment, successful candidates must have had two doses of an approved COVID-19 vaccine or provide evidence of a lawful exemption.  The MCC will discuss the exemption & your personal circumstances with you. 

This role is subject to relevant pre-employment checks including National & International police checks, right to work in Australia & Victorian Working with Children checks.