Contact Centre Advisor

Contact Centre Advisor

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are recruiting for a Contact Centre Advisor to sell Tickets, ATG Theatre Cards and Retail Packages for all ATG’s venues and clients, based at our Contact Centre at the Sunderland Empire. This is an opportunity to work as part of a friendly and supportive team, working with an interesting and always-changing product range – some of the UK’s biggest and most exciting shows, and the added extras that make a visit to our theatres even more special.

You’ll help us develop and sustain audiences throughout the country by pro-actively selling tickets and retail offers, providing excellent levels of customer care and taking care to meet and exceed customer expectations.

The team works on a rota basis to cover our opening hours 9am – 8pm Monday – Sunday, and we work on a 6-week rolling rota. Availability including evenings and weekends is therefore essential for this role.

This is a fixed term contract offered for 3 months.

• Experience of working in sales role or environment is an advantage
• You like achieving targets
• You will enjoy working in a team in a fast-paced environment
• You remain calm under pressure
• You communicate clearly and confidently
• You’re passionate about delivering great Customer Service.

If you have the skills to achieve our goals and an affinity for our values, we’d like to hear from you! We actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. For further information on the role, please see our job description.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion.