Coordinator, Ticketing Systems – Maple Leaf Sports & Entertainment (MLSE), Canada

Maple Leaf Sports & Entertainment (MLSE) one of the world’s premier sports and entertainment companies, owns the Toronto Maple Leafs (NHL), Toronto Raptors (NBA), Toronto FC (MLS), Toronto Argonauts (CFL), Toronto Marlies (AHL), Raptors 905 (NBA D-League), TFC II (USL) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League. Its charitable arm, MLSE Foundation, focuses on funding initiatives to support youth through sport and recreational programs. In 2017 MLSE Foundation, with support of community and corporate partners, built MLSE LaunchPad, a 42,000-sq. ft. space dedicated to programming that support its four Pillars: Healthy Body, Healthy Mind, Ready For School and Ready For Work.

MLSE also owns and operates Scotiabank Arena, Canada’s premier sports & entertainment venue hosting more than 200 events each year, as well as two digital channels (Leafs Nation Network and NBA TV Canada), and has a partnership with Live Nation (the biggest concert promoter in the world). MLSE has also invested in and operates five of Toronto’s sports facilities – Coca-Cola Coliseum, BMO Field, BMO Training Grounds at Downsview Park, home of Toronto FC’s Academy and the First Team’s practice facility, the Toronto Raptors’ training facility and the Ford Performance Centre for Hockey Excellence, the practice facility for the Maple Leafs and Marlies.

MLSE’s common purpose is to unite and empower employees to deliver extraordinary moments to our fans and each other.

As the data and system expert for the Ticket Operations, Administration and Reporting (TOAR) team, you will be vital in supporting the TOAR, Ticket Sales & Membership and Finance teams at MLSE. You will use your passion for the numbers to create and maintain accurate reporting across our various brands and live events. Additionally, you will help educate other members of your team on how to improve the efficiency of their reports using SQL, Excel templates and Excel macros. When not working to ensure our data is on point, you will work to build events, manage inventory, and support renewal and gifting campaigns. We are also a key informational resource for various other departments throughout the organization. You will be expected to provide exemplary customer service to members of our Ticket Sales & Membership teams by answering questions pertaining to customer account information, pricing controls and ticket management.

Responsibilities

• In collaboration with other internal stakeholders, be responsible for the creation and monitoring of all internal financial ticketing reports (sales dashboards, settlement reports, financial reconciliations etc.)
• Lead our ticketing fraud prevention strategy using data insights
• Scrutinize our system infrastructure, identify process improvements that will benefit the organization
• Work with our business partners on all platforms integrating with Archtics to ensure accurate flow of data (Salesforce, Power BI etc.)
• Execute membership renewal campaigns including pricing builds and invoicing
• Support game day operations through the management of inventory and the processing of ticket requests
• Review customer data within Archtics and lead yearly data cleanses
• Jump in and own anything else we need your help with!

Accountabilities

• Reporting accuracy
• Constant communication
• Identify process and opportunity gaps when it comes to data

Skills

• Knows how to read and modify SQL scripts. Additional programming experience is an asset
• Detail oriented and wants to ensure accuracy in your work
• Has a great relationship with Excel – can create pivot tables, nested formulas, and macros in your sleep
• Large data sets excite you rather than scare you!
• Possesses exceptional interpersonal, presentation and communication skills
• Accepts direction while also displaying a high level of initiative – if you see a problem you set out to fix it without being asked
• If something is not working quite right, you use your knowledge and tool kit to problem solve.

Experience

• Demonstrated experience in ticket operations
• Knowledge of ticketing systems, particularly Archtics
• Experience with Power BI or similar reporting platforms
• Above average knowledge of Microsoft Excel
• University degree in a relevant or tangential field – many outstanding problem solvers’ study other things, so tell us how your background contributes to your success

Please be aware that flexibility to travel between venues in Toronto, Mississauga and Vaughan is required when events resume.