Creative Services Operations Manager – AKA, UK

Reports to: Chief Talent & Operations Director

POSITION OBJECTIVES

• Manage the smooth operations of the Creative Services teams, including Digital, Concept & Production
• Drive change and ensure that processes are refined and adhered to
• Support the Creative Director and Head of Product Design & UX, manage the resource and budgets of the department
• Act as communication point for other business departments and the Creative teams
• Line manage and develop both teams

Deliverables 

Manage the smooth operations of the Creative Services teams, including Digital, Concept & Production

• Maintaining high quality output from Creative Services teams
• Operational reporting to senior management: Heat maps and forward planning
• Facilitate regular Creative Galleries

Drive change and ensure that processes are refined and adhered to

• Integrating the work processes of Creative Services
• Co-ordinate with team members to ensure efficient sharing of information 

Support the Creative Director and Head of Product Design & UX, manage the resource and budgets of the department

• Integrating the work processes of Creative Services

• Work closely with hiring managers to facilitate efficient resource management

Act as communication point for other business departments and the Creative teams

• Manage pitch co-ordination across Creative services teams with pitch leader and ensure delivery
• Manage competing priorities and stakeholders across business groups
• HoD reporting
• Facilitate regular Creative Galleries 

Line manage and develop both teams

• Ensuring all teams have appropriate line management, development and training

OTHER DUTIES AS ASSIGNED

AKA is a fluid and rapidly changing organisation.  This position profile reflects the general nature and level of work assigned to the role.  It does not restrict management’s right to reassign duties or responsibilities at any time based on business needs if the work is similar, related, or a logical assignment to the position.

Person Specification 

• Four years experience as studio manager/operations manager
• Line management
• Project management / project planning / resource management
• Experience in management of studio creative process – client briefing to concept, artwork and rollout
• Understanding of Out Of Home, Press advertising, DM.
• Understanding / experience of experiential marketing useful but not essential
• Understanding of Display installation / signage / fabrication useful but not essential
• Working knowledge of Adobe Creative Suite
• Experience using traffic software (Asana / Synergist / Traffic Live, etc)

To apply for this role, please send your CV and cover letter, clearly stating the experience and skills you have that relate to the role, to Adrian Allen at adrianallen@akauk.com