Customer Experience Manager

As Customer Experience Manager at Richmond Theatre, you’ll play a key role in the venue’s senior management team, responsible for the front of house operation including our food and beverage service. You’ll ensure our welcome for customers, standards of service and of presentation – in the bar areas, auditorium and in the rest of the building – are top-class and that the service we offer contributes to an outstanding theatre-going experience that our customers remember for all the right reasons! Leading the Customer Experience team, you’ll seek untapped revenue potential, motivate staff members to meet and exceed sales targets and deliver a profitable food and beverage operation.

Please take a look at the Job Description download for full details of the role and responsibilities. We sincerely thank you for being interested in the role, our venue and our company.

Richmond Theatre is part of the Ambassador Theatre Group. Our stages are a platform for compelling stories – stories that are for all by all and of all. We strive to make our venues beacons of these ideals in our communities. We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce. Find out more about us and our values at atg.co.uk and careers.atg.co.uk