Customer Experience Manager

The Ambassador Theatre Group (ATG) is the global leader in live theatre. We own and operate close to 50 venues in the UK and US, we’re an internationally award-winning producer, and a market leading theatre ticketing business.

Every night our theatres welcome thousands of people through our doors to enjoy the best in live entertainment. Whether it’s a night out with friends for a special birthday or a family’s first pantomime, you know every visit is special. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again.

What makes us different? We believe the show isn’t enough. An amazing visit to the theatre is about the whole experience, from purchasing your ticket to your drinks in the interval to telling your friends about it afterwards!

We are dedicated to delivering the best customer experience possible through innovation, making the experience of visiting an ATG theatre better than any other. From our Ordertorium service, delivering drinks and snacks directly to your seat, to the premium service in our cocktail bars which offer only the best quality wine, spirits and confectionary, our focus in on making sure every customer has a fantastic time.

As our Customer Experience Manager you will lead a large team that deliver world class service to our customers daily. The successful candidate will focus on maintaining our high standards and implementing our procedures. Driving our retail sales in our Bars, Kiosk, Food, Merchandise, our VIP lounges and our at seat service. The fabulous calendar of shows at the Hippodrome brings a very diverse audience make up and the ability to adapt to the different audience needs is crucial.

We need someone who is driven by working in an ever changing, exciting but challenging retail environment. Please note that this role is a full time position and evening and weekend working are an integral part of our business and culture. For further information, please download a copy of the job description.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk