Customer Insight Manager

You will join us as a CRM and Insights Manager to deliver relevant financial, sales and operations reports and insights from AEG’s CRM platform (Microsoft Dynamics with a KORE application).

Customer Insight Manager Responsibilities:

You’ll work with AEG Global Partnerships Sales, Activation and Premium Seating teams day-to-day to ensure accuracy of information entered into the CRM platform and supply relevant sponsorship and premium seating information and analysis from the CRM platform to AEG’s finance and business strategy teams.

You’ll also collaborate with our North American Global Partnerships insights team, taking responsibility for the international reporting lines, to ensure accuracy of global reporting and work with local and regional Global Partnerships teams to deliver accurate budget.

Customer Insight Manager Requirements:

We are looking for someone with previous experience managing CRM platforms (Microsoft Dynamics is a plus!) and working with finance departments to manage, report and deliver analysis of multi-million pound budgets.

You’ll be experienced in collaborating with multiple stakeholders and international teams and be able to deliver multiple projects, bringing them to life with relevant insights and actionable strategies.

With excellent numerical, analysis and report writing skills and an eye for detail, you’ll be a team player who thrives from working in a high achieving environment.

We are committed to equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

About AEG:

AEG is one of the leading sports and entertainment presenters in the world. In Europe, AEG owns The O2 in London, Mercedes-Benz Arena – Berlin, Barclaycard Arena Hamburg, and American Express Presents BST, Hyde Park. AEG also owns AXS ticketing and AEG Presents, the second largest concert promoter globally representing live tours as well as festivals including All Points East, London.

AEG Global Partnerships are AEG’s sponsorship and premium seating division. The team delivers over $550million in revenue globally and works with some of the world’s leading brands delivering awarding winning programmes.

Location: Head Office, St. James’s, London

Job type: Full Time, Permanent

Salary: £40,000 to 45,000 a year plus benefits

Closing date : 15 March 2020

Benefits: Group private pension plan, private medical insurance, life assurance, EAP, 50% off travel on Thames Clippers, Cycle to work Scheme, Season Ticket Loan, office fruit, holiday exchange, giving back days and discounts at bars and restaurants at The O2.

You may have experience of the following: Data Insight Manager, Data Insight Analyst, BI Analyst, Business Intelligence, Customer Insight Manager, Customer Experience Manager, Data Analyst, Customer Insight Analyst, Reporting Analyst, Insight Reporting, Data Analysis, etc.