Customer Relations Officer
Salary: Level 2, PS CSA Agreement 2019, $63,172 – $68,256 per annum pro rata
Position Number: Pool Ref 14890
Work type: Permanent – Part Time, Casual, Permanent – Full Time, Fixed Term – Full Time, Fixed Term – Part Time
Location: Perth CBD
Closing date: 2021-09-20 4:00 PM

The Western Australian Museum is a vibrant centre of inspiration, learning and enjoyment for everyone. It preserves, documents and shares collections relating to the State’s natural and cultural heritage. It collaborates with people across Western Australia to share the stories and voices of diverse communities. It works alongside national and international organisations, contributing to global research, promoting life-long learning, and developing and hosting world-class exhibitions.

The WA Museum is an equal opportunity employer and is committed to creating an equitable and diverse working environment and providing opportunities for Aboriginal and Torres Strait Islander people, people with disabilities, people from culturally diverse backgrounds and young people. The Museum values the importance of a work environment which is representative of the wider community and which supports a variety of perspectives.


We currently have available one (1) part-time (0.4 FTE) vacancy available for immediate filling.

There will also be a pool running for a period of up to 18 months from the date after the review period closes. Applicants deemed suitable will be placed into a pool where appointments may be considered for similar vacancies for full-time, part-time, casual, fixed term and permanency.

A current (within 6 months) National Police Clearance Certificate will be required prior to commencement of employment, as per the Department’s Police Record Screening Policy.


This position is located at the new world-class WA Museum Boola Bardip in the Perth Cultural Centre, Perth.

Job Description

This position is the first point of contact between the Western Australian Museum, Members of the Museum and public. The position greets all visitors to WA Museum Boola Bardip reception, efficiently operates the main switchboard and direct calls as required, responds to online enquiries, sells and promotes WA Museum Membership and manages ticket and education bookings, including payments.

The Customer Relations team reports on customer service and bookings and provides data that is critical to business operations.

WA Museum utilises Tessitura as its customer relationship management, ticketing and booking system.

How to apply for this position

  • Applicants are required to apply on-line and must provide;
    • a comprehensive CV
    • no more than two (2) A4 page (Word or PDF document) outlining your demonstrated skills and knowledge in relation to the Essential Work-Related Requirements that are listed on the attached Job Description Form

For further details on how to apply please read the attached ‘Applicant Information Package’

To submit your application, please click on the Apply for Job button.

If you are experiencing technical difficulties, please contact a member of the HR Team on (08) 6552 1718 or email [email protected] for further assistance.

Please note that all of the Essential Work-Related Requirements will be assessed at some stage during the selection process.

For further job related information, please contact Aidan Girardi, Ticketing and Membership Officer on (08) 6552 7327 (not to be contacted for an Applicant Information Package).