Customer Service Host
Are you great with customers, but looking for something a little bit different? We’re looking for people with great customer service skills to join our Ticketing and Sales team. The Grand Opera House is a 1000 seat theatre in the heart of York, presenting high-profile comedy, music, theatre and dance from our beautiful venue near the river and many of York’s tourist destinations.
Whether it’s a special birthday, or a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!
As a Customer Service Host you’ll help us achieve this, by offering customer support from our Box Office for up to 90 minutes before each show begins. You’ll answer queries about the production, the theatre, and the local vicinity, resolve ticket queries and make sales of the additional products and services that enhance our audiences’ visit to the theatre – from TheatreCard memberships and gift vouchers to food & beverage packages. Once the show is up and running you’ll join the Front of House team for the remainder of your shift.
Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.
Further information on the role and the skills you’ll need can be found in our full job description. Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.