Customer Service Operations Manager (Ticket Sales)
Permanent, fulltime position
Salary £33,000 per annum, plus benefits
Sadler’s Wells is a world-leading creative organisation dedicated to dance in all its forms. Our mission is to make and share dance that inspires us all.
We’re looking for a Customer Service Operations Manager to join our Ticket Sales team, in supporting and driving an excellent experience to all of those who journey through Sadler’s Wells.
As a valued member of the Ticket Sales team; your expertise will be crucial in delivering on;
- Supporting inclusive and accessible services for all
- Innovating opportunities for maximising sales
- Efficient management of ticketing procedures & systems (i.e., Tessitura)
- Promoting a collaborative working environment
- Effective leadership and motivation
The Customer Service Operations Manager (Ticket Sales) position is a new role for Sadler’s Wells and therefore we expect these to evolve and flex as time goes on.
We’re a supportive and hardworking team, working on a variety of projects. We have a ‘smarter working’ approach and encourage both on-site and remote working. Sadler’s Wells benefits include:
- Right to request flexible working from day 1
- LinkedIn Learning Membership
- Employee Assistance Programme
- Complementary tickets and discounts
- Enhanced holiday and time off in lieu policy
For more information, please go to the following link – https://sadl.rs/3pxJfyH
Closing date for completed applications is 11.59pm GMT on Sunday 20 March 2022. Interviews will take place as soon as possible after this date.
If you would like support or have any queries regarding the format or submission of the application, please contact us on recruitment@sadlerswells.com.
We are committed to building a culturally diverse workforce and actively encourage applications from Black, Asian and those belonging to ethnic groups that are currently underrepresented within the Arts. Applications from deaf and disabled communities and low socio-economic backgrounds are also welcome. As a user of the Disability Confident Scheme, we guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in the Job Pack.
Sadler’s Wells also works collaboratively with Parents in Performing Arts (PiPA) in efforts to support parents and carers within the industry.