We are looking for a dynamic, vibrant and proactive individual to support the Sales & Ticketing Manager in maximising the ticketing revenue for the production and for ATG through all Box Office related activity. The successful candidate will contribute to the effective running of the day to day operation of the on-site Box Office team, and maintain systems designed to deliver the highest standards of customer service and efficiency, in order to maximise sales.

Responsibilities include:

  • Costs – To promote a pro-active approach to maximising the sale of tickets, memberships and any other related products, whilst ensuring staff rotas are smart and efficient
  • Culture – To support a positive team culture and attitude across all aspects of the ticketing operation within the venue, leading by example
  • Customer – To ensure the customer is at the centre of everything we do, and that the wider team have a continuous awareness of and will to deliver and exceed all customer expectations
  • Ambassador – To build and nurture key relationships with Producers, customers, external agencies, and internal colleagues

The successful candidate will be able to demonstrate the following attributes:

  • Ability and confidence in managing relationships with creative teams, treating differing views with discretion and diplomacy
  • Excellent verbal and written communications skills
  • Creative problem solver and confident decision maker
  • Experience of working in a fast paced environment, managing multiple projects at once
  • Proactive and flexible attitude, ability to effectively prioritise
  • Experience of working with other partners and suppliers to tight deadlines
  • Enthusiasm for/ interest in the theatre and the work of ATG
  • Absolute attention to detail