Director of Ticket Operations – National Hockey League
SUMMARY
The role of Director of Ticket Operations will collaborate with the Vice President of Ticket Operations in the successful planning and execution of ticketing for the League’s Special Events.
The role of Director of Ticket Operations will collaborate with the Vice President of Ticket Operations in the successful planning and execution of ticketing for the League’s Special Events.
ESSENTIAL DUTIES
The position of Director of Ticket Operations is responsible for but not limited to the following:
- Acting as a direct liaison with venues and member clubs.
- Preparing and assisting in venue scaling.
- Financial reconciliation of ticket sales and maintenance of all auditing procedures.
- Producing accurate reporting upon request.
- Implementing Ticket sales plan.
- Executing events in non-traditional environments.
- Overseeing box office operations on event day.
- Processing of all internal ticket requests.
- Providing superior customer service to ticket patrons and other stakeholders.
- Ticket Inventory management.
- Maintaining a high level of working knowledge of ticketing industry best practices.
- Developing support staff.
- Frequent Travel.
QUALIFICATIONS
- The ideal candidate for the role will have a required minimum of 5 years experience in a Ticketmaster environment; specifically, proficient in Archtics, Ticketmaster Host, Presence and TM One. If not, substantial experience in a similar ticketing environment required.
- They should have strong competencies in planning, project management, leadership, and organization.
- They must have superior interpersonal skills as it relates to co-workers and customers alike and must be detail oriented.
- Candidate must have the ability to work in a fast-paced environment and multi-task while maintaining a positive attitude and workflow.
- The ability to work extended hours and/or weekends and travel is essential.
- This position requires a logical thinker, someone able to work through unfamiliar and unique situations as well as display the discipline required for attention to detail, procedures and accuracy.
- At a minimum, a degree from a four-year college or university is required.
