Director of Product Management, Commerce – SeatGeek
We’re looking for an experienced Product Management leader on our Consumer Product team to help shape and lead our expanding Commerce team as Director of Product Management, Commerce. SeatGeek is a product-centric organization that prides itself on beating industry competitors through a superior user experience (think: not Ticketmaster). At the heart of our product is a two-sided marketplace with millions of dollars and millions of tickets flowing through it. Reporting to the Head of Consumer Product, you’ll oversee all things related to payments, risk, marketplace operations (automated catalog and inventory aggregation and internal tools to support an Ops team), as well as strategic inventory initiatives.
What you’ll do
Manage a portfolio of small, medium, and large product initiatives, united under a clearly-articulated product strategy
Build relationships with and manage stakeholders across the organization, developing an understanding of their priorities and pain points and partnering on solutions
Work closely with team members to align an array of business and product needs, and translate that into a long-term product roadmap
Communicate updates on deliverables and outcomes to partners
Partner with engineering managers on planning and project management
Manage delivery-oriented junior and mid-level Product Managers and provide regular job performance feedback and career development support
Play an active role in our recruiting process for product and engineering roles as we grow our team
What you have and who you are
You have a proven track record of shipping user-facing products, with at least 8+ years of product management experience, 3+ of which have been in the commerce space directly working with payments and/or risk engineering. Bonus points for experience with a two-sided marketplace!
You have a technical background, are intensely curious about the technology that powers the products you work on, and have a deep level of data fluency
You are comfortable making impactful decisions based on a balanced view of data, domain expertise, and gut instinct
You can translate technical jargon into human-readable ideas and concepts (and vice versa), and are comfortable communicating anything from project status updates to long-term strategic plans to a variety of audiences
You build empathy with the people around you and put the same care into growing and supporting your team as you do into your product
