E-commerce and Ticketing Assistant

IWM is embarking on an ambitious five year digital transformation strategy which will encompass new and exciting opportunities to significantly grow our online revenues and give our customers a much improved customer experience. This role will involve admin support and assisting with the day to day running of our E-commerce businesses with particular emphasis on the ticketing system, as well as supporting the E-Commerce team in the development and enhancement of our offering to increase net revenues.

 

The post holder will be responsible for:

• Managing systems – to work with the IWM E-commerce and Admissions Systems, ensuring their accuracy and effectiveness and working with the E-commerce team to maintain a programme of continuous improvement.
• Managing department workload – working with all stakeholder areas to ensure all ticket set up and management is efficiently and effectively managed providing a consistent and agile approach at all times.
• Reporting – to provide admin support through system and financial reports and information to the Ecommerce department and wider organisation to enhance visibility and commercial awareness.

For a full list of duties and the person specification (which your application will be marked against) please view the Job Description pdf.