Executive Assistant to EVP Fan Experience

Location: Manchester, UK

Division: Ticketmaster

Line Manager: EVP Fan Experience

Contract Terms: Permanent, Full time

THE TEAM

At Ticketmaster Fans come first. We care passionately about our fan’s interaction with our sales and service channels and as the world’s leading ticketing company, we are committed to setting the standard for a great fan experience. We support and guide fans by delivering exceptional service because live only happens once.

THE JOB

This role will play a primary support function for the EVP Fan Experience, providing administrative support and diary management as well as supporting the wider team as required. The Executive Assistant must be self-motivated and work towards high standards of accuracy and efficiency, with a keen eye for detail (no matter how small the task) and be a proactive and Team player. The individual in this role must have discretion, excellent communication and interpersonal skills and experience working in large organisations.

WHAT YOU WILL BE DOING

• Maintains EVP’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel.
• Organise and prepare reports and power point presentations.
• Arrange and attend internal and external meetings when appropriate and provide refreshments, record any actions and provide timely follow up.
• Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing enquiries as required.
• Maintains client, customer and colleague confidence and protects operations by keeping information confidential.
• Screen calls/incoming mail – be an effective gatekeeper, take messages when required.
• Provide administrative support to the FX wider teams as required.
• Help plan and organise special events such as, team away days.
• Assist with maintaining records.
• Manage the Facilities team including two receptionists with a wider responsibility for all procurement.
• Additional duties as required by business needs and objectives.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Proven demonstrable experience in a role at this level within a fast-paced environment.
• Excellent IT skills including demonstrable experience with Office (Outlook, PowerPoint, Word, Visio etc).
• Excellent communications skills –written and verbal
• Highly organised and efficient
• Good judgment about when to use initiative and when to consult
• Ability to juggle priorities and has effective coping strategies
• Experience in a self led role where tasks have been successfully navigated with little or no direction.

YOU (BEHAVIOURAL SKILLS)

The following attributes determine how the role will be carried out and are required to be a success:

• Personable and professional attitude at all times.
• Flexible in approach to work
• Diplomatic, discreet, polite & patient
• Articulate, courteous, friendly and tactful. Establishes rapport easily
• Confident to solve problems effectively and efficiently.
• Ability to work across all levels of the organisation.
• Ability to quickly respond to changing priorities and urgent situations.
• Ability to interpret and apply policies and guidelines effectively and accurately

You may have experience in the following roles: Admin Assistant, Department Assistant at Senior Management level.

NOTE: COVID-19 – Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.