Executive, Membership Services – Inter Miami
Job Summary
The Membership Services Executive is responsible for excellent servicing and relationship building, with a focus on retaining and growing all assigned Inter Miami CF season ticket member accounts. This person must have a strong passion for providing outstanding customer service. Entailing, but not limited to, responding to questions, comments, concerns, etc., via all communication methods (phone, email, in-person, etc.) from all season ticket members.
Responsibilities and Duties
- Proactively communicate with assigned season ticket members.
- Establish relationships with assigned season ticket members at all points of contact.
- Field and respond to all season ticket member inquiries, requests, concerns, feedback, etc.
- Ensure customer data and profile requirements are accurately represented in database.
- Accurately and successfully convey all key messages to all season ticket members.
- Educate season ticket members of all applicable Membership benefits, programs, rewards, experiences and events.
- Identify opportunities to add-value to Membership benefits, programs, rewards, experiences and events.
- Identify areas to improve on and off game day experience.
- Reporting of various individual and/or departmental efforts.
- Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
- Act as information liaison for all Inter Miami CF home games and stadium events.
- Survey and analysis of various reporting metrics (attendance, game day experience, etc.).
- All other responsibilities as required.
