Extended Services Consultant – Tessitura Europe
- Position: Extended Services Consultant
- Group: Operations
- Department: EU Support and Technical Services
- Reports to: Director of Operations – Tessitura Europe
- Type: Full Time
- Compensation: £37,000 – £42,000
- Closing date for applications: 17th September 2021
Tessitura is a nonprofit tech company serving over 725 arts organisations and cultural attractions in ten countries. The Tessitura CRM platform brings ticketing and admissions functionality together with fundraising, membership, marketing, education, front of house, business intelligence, and real-time web and mobile transactions.
The Tessitura community includes cultural institutions such as museums, performing arts centres, theatres, orchestras, dance companies, festivals, opera companies, zoos, aquariums, gardens, science centres, and more. A global staff provides 24/7 support and offers guidance to streamline operations, grow revenue, and build lifelong customer engagement.
Job Summary
The Extended Services Consultant operates as part of the EU Support and Technical Services Team. The Consultant provides Extended Services consulting to Tessitura Members, partners, and staff to ensure satisfaction in the overall engagement with the Tessitura Network staff, software and products.
Extended Services Consultant Responsibilities:
- The Extended Services consultant acts as a ‘Consultant on retainer’ to the members they serve, working with the member to identify and plan consulting work and projects that need to be carried out in the short, medium and long term.
- The Service includes:
- Making members aware of and enabling them to leverage Tessitura recommended practices to align their business needs with our technology.
- Serving as business analysts; understanding and defining business requirements and recommending solutions to meet those requirements.
- Ensuring the timely and successful delivery of our solutions according to member needs and objectives.
- Delivering value and impact on projects by providing solutions that will be embraced and adopted by the organisations they are working with.
- Preparing and delivering content for training/knowledge transfer sessions and member facing presentations.
- The consultant may also provide project management for licensee member upgrades, customisations and other projects as appropriate.
- The consultant works from home, they are based in the EU and may be required to travel to member organisations.
- The consultant may also be expected to prepare and present at the global Tessitura Learning and Community conference and other conferences and trade shows.
- A commitment to continual training in order to maintain the competence required to meet the requirements of the role.
- As a term of employment, the post holder may be required to undertake such other duties and / or times of work as may be reasonably be required commensurate with the general level of responsibility within the Company.
Required Skills and Experience:
- Solid technical experience in Tessitura software and products and their use and application in an operational/business context.
- Good project management skills and can manage their own time efficiently with
demonstrated ability to meet deadlines and follow schedules.
- Proficiency in one or more of the following Tessitura application functional areas: ticketing, admissions, membership and/or education
- Good analytical, critical thinking, technical troubleshooting and problem-solving skills
- Able to work independently in a virtual environment, self-sufficient with the ability to work on and prioritise a wide variety of complicated tasks and projects simultaneously.
- Strong and demonstrated interpersonal, communication, customer service, and
relationship-building skills.
- The ability to work calmly, effectively and flexibly with a large number of
clients/members, staff and other professionals representing a wide diversity of personalities.
- The capacity to explain complex concepts and situations to people with varying ranges of technical understanding.
Preferred Skills and Experience:
- Experience in Microsoft SQL Server
- SQL Server Reporting Services
- T-SQL a plus
