Festival Ticketing Manager

Job Summary:

Company: Festival Republic

Department: Ticketing

Location: London and onsite at festivals when required

Reports to: Head of Ticketing

Working Hours: Mon to Fri, 10am to 6pm and additional evening and weekend work as required. Fixed term contract, expected duration: 8 months

Role Description

To maximise ticket sales and revenue by providing effective ticketing information and advice; and proactively managing ticket pricing, inventory, financial reporting, ticket agents, and allocations. This position involves a high level of responsibility involving Festival and Venue based events.

The successful candidate will have the ability to take full control of event ticketing and should have prior experience of ticketing at festival and/or large tour level.

You will be working on events such as Reading and Leeds, Download, Wireless, Wilderness, Electric Picnic, BBC Big Day Out and various other high profile day festivals and events over the summer.

Who you are

Competencies / Skills / Knowledge / Experience

• Demonstrable ticketing experience/staff management and demonstrable knowledge of live event ticketing gained in a promoter, ticket agent or venue environment.
• Good working knowledge of Excel, Word and MS Office is essential.
• Adept in using ticketing systems (such as Ticketmaster) and reporting functions in particular. Previous experience of using reporting tools and platforms to write and manage reports would be an advantage.
• Role entails dealing with casual staff, customer related issues, promoters, record companies, and others so interpersonal and customer relation skills must be excellent.
• Some manual lifting involved so fitness should be good.
• To abide by and contribute to the Festival Republic’s Equal Opportunities policy.
• Excellent numeracy skills with exceptional attention to detail and proficiency in using excel at intermediate or above level
• Excellent literacy skills with a proven ability to communicate, both verbally and in writing, with colleagues up to Executive board-level

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Proactive and demonstrates initiative, drive and commitment to achieve objectives
• Uses interpersonal skills to establish excellent rapport and working relationships
• Self-motivated and takes ownership for personal and technical skills development
• Well organised, deadline focused and adept at prioritising workloads
• Combines analytical thought with creativity to excel at problem-solving
• Maintains good commercial awareness, proven ability to maximise sales and understands business drivers

What the role includes

• Liaise with promoters, MD & Finance Director, ticket agents/venues and other stakeholders to advise on and manage the ticketing for Live Nation / Festival Republic Festivals (and potentially venue touring concerts and other events).
• Prepare events for on-sale by confirming and configuring event details including: manifests, seating plans, price structures; marketing partner, artist / fan club, record label and other presales; internal, VIP, ticket agent and other holds and allocations; and booking fees, rebates; set ticket stock text and calculate ticket stock requirements against sales forecast, submit ticket stock design requests and stock orders with suppliers in good time to ensure ticket dispatch begins on time. Ordering wristband stock based on sales forecasts. Order staff accreditation, catering, travel and accommodation.
• Creating reporting documents in excel to administer events and track sales / revenue
• Maximise ticket sales and revenue by monitoring and analysing sales to proactively manage inventory and allocations across ticket agents.
• Produce event sales forecasts, updates, charts, analyses, management information and other reports including final reconciliations, and report directly to the company heads.
• Liaise with the production and licensing teams to ensure terms and conditions are up to date and in line with ticketing and access control requirements, and onsite access control operation planning.  Produce reports to assist Licensing and Production with their on-site planning e.g. forecast attendee numbers for campsite sizes and facility requirements and Geographical sales reports to assist with Traffic Management plans.
• Work closely with the marketing/digital department to ensure all events are supported in line with forecasts and sales to ensure show success.
• Work on-site at outdoor events (potentially including venues) as required (including weekends and evenings); overseeing and/or staffing the Access Control & Box Office operations, including managing multiple entry points, stock audit, control and distribution, and various other on-site festival duties.  Ensuring the Festival Director receives regular updates of gate flow figures and number of people on site for them to disseminate between various agencies (e.g. Licensing & Silver Command).
• Process internal ticket orders including artist management and label requests; raising invoice requisitions as appropriate
• Any other reasonable duties as directed by management

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Festival Republic is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.