Head of Contact Centre

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

You will lead a contact centre operation in a challenging, fast-paced area of the business that is changing continuously. The Head of Contact Centre is expected to shape the future of the contact centre operation, committed to delivering a great customer contact experience through a variety of customer contact channels. This role will lead a number of FTE, typically through a team of Duty Managers and Team Leaders, currently consisting of both in-house and outsource advisors across the UK. In this role, you will ensure that customers receive a friendly, professional and consistently high-quality service helping to resolve various queries, close sales enquiries and get it right first time.

Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we’d like to hear from you! Experience from within the entertainment sector is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk