Job description

Head of Hospitality & Events – Sports & Destination Sport Group

Regular Manchester office with some option for homeworking is a new customer brand formed in 2019 offering unforgettable sports travel experiences, brought to you by Destination Sport . We offer unrivalled sports travel experiences to the world’s most exciting sporting events, including the Formula 1 Grand Prix, Wimbledon, La Liga, Serie A and Primeira Liga games, as well as world-class UK Rugby Union games and UK football match breaks.

Destination Sport Group will set the standard in sports travel. A world of sports hospitality at your fingertips, Destination Sport & will provide unique and unforgettable sports hospitality experiences for clients around the globe through the best-in-class delivery of packages including tickets, accommodation, travel and much more.

Despite being a new company, our team has a wealth of knowledge, with over 80 years of combined experience and an outstanding reputation in the sports travel industry

This is an exciting opportunity to create, develop and grow the new hospitality division and products available within the Destination Sport Group, and via the brand. Already market leaders in sports travel, the Destination Sport Group are ready to launch and deliver sports hospitality on a new level.

From brand and product creation through operational delivery to delivering against sales targets, this holistic role will both challenge and create opportunity for future growth alongside some world class brands already part of the Destination Sport Group portfolio.

This is a role for a proactive leader to deliver a new beginning for all things hospitality. Someone who understands the sports hospitality landscape as well as corporate client demands and is ready to build and deliver a new division.

Maintaining excellent customer service and retention is essential, whilst ensuring maximum profitability for each product. Relationships with suppliers and partners will need to be built and managed effectively, along with working closely with customer facing colleagues, and managing teams on the ground at events.

As part of this role you will

  • Have commercial and operational responsibility for hospitality product lines
  • Create and develop market leading hospitality products
  • Drive greater customer spend levels through upselling opportunities and ancillaries
  • Calculate selling price using costs and margin target requirements
  • Plan and deliver products operationally, ensuring service levels are high and margin is protected
  • Plan and manage the relationship between the client and the business
  • Collaborate with other Destination Sport Group Customer Delivery teams to provide best-in-class customer service
  • Deliver a best-in-class NPS score on all assigned products
  • Generate, maintain and expand new and existing supplier and partner relationships
  • Analyse and improve organisational processes and work to improve quality, productivity, and efficiency
  • Use customer and staff feedback to further develop products and improve operational delivery

So if you are ready for your next challenge, take a look and get in touch we’d love to hear from you!

Job requirements

To be successful in this role you will

  • Have experience working in the sports travel industry
  • Have experience in the sports hospitality world
  • Have experience working in a B2C & B2B environment
  • Have commercial acumen, with knowledge of risk management, profit & loss and budgets
  • Have existing contacts with suppliers and organisations relating to the sports hospitality product portfolio and beyond
  • Have experience of planning and delivering trips or events for large groups of customers, and leading teams of staff in resort
  • Have the ability to manage crisis and incidents in resort
  • Be a strong team player
  • Be computer literate with experience of Microsoft office
  • Have excellent customer service skills, virtually and face to face, including complaint management
  • Be proactive with the ability to solve complex tasks
  • Have accuracy with the ability to follow complex instructions under tight deadlines
  • Have the ability to achieve team/department objectives
  • Have exceptional communication skills both verbal and written
  • Be well organised and quick to prioritise workload
  • Have the ability to think logically and consider all relevant aspects with strong analytical skills
  • Be able to travel in the UK and overseas regularly, including weekends
  • Be available for rostered ‘on call’ on occasion evenings and weekends