Head of Ticketing – Nottingham Forest FC

About the job

We have an exciting opportunity for an experienced, enthusiastic, meticulous, and determined Head of Ticketing to join our team and perform a key role within Nottingham Forest Football Club.

This role is like no other you will find on the market, every day at Nottingham Forest Football Club is different, you will be encouraged to make this role your own and use your own initiative on a daily basis.

The Head of Ticketing is pivotal to the smooth running of the Club’s matchday and non-matchday ticketing operations, maintaining exceptional customer service to the Club’s supports by managing and developing existing staff, increasing ticket sales and maximising revenue.

This is a great opportunity to join NFFC at an exciting time and be part of a successful Championship Club that is passionate about its people.

Benefits of joining us

• 22 days annual leave
• Staff tickets to our home games
• Store discount
• Company sick pay
• Great team environment

Key Tasks and Responsibilities

• Maximise ticketing revenues for season card, match tickets, and membership sales for Nottingham Forest Football Club
• Deliver a fully integrated ticketing strategy competitions in which Nottingham Forest Football Club participate, working closely with Commercial, Marketing, and Stadium Operations functions in particular, in order to drive matchday attendance, revenue and profits across the course of the season
• Achieve monthly and annual sales targets for ticket sales
• Recruit/manage an in-house sales team with a strong focus on customer service delivery, upselling and cross-selling for other Nottingham Forest products/events
• Working closely with the Marketing function, design and implement a communications strategy designed to increase sales, engagement, and customer retention
• Lead the management of Nottingham Forest Football Club’s ticketing system and ticket office, with a focus on excellent standards of customer service and experience whether on or off-line at every touchpoint
• Ensure that all ticketing activity, from design to customer service and matchday delivery, is conducted in line with Nottingham Forest Football Club’s brand strategy, where the supporter remains the heart of each-and-every activity
• Liaise regularly core club stakeholders, in the deliver of timely management information, and reporting functions
• Work closely with departments across the club to ensure the success of ticketing as a key revenue line:
• Finance Department to manage budgets and costs effectively
• Communications functions to ensure that all ticketing information is communicated clearly, accurately, and in a timely manner
• Marketing team to deliver the design, sales and fulfilment of tickets and other products for for all Nottingham Forest Football Club activities, where supporters are in attendance
• Nottingham Forest Football Club’s operations, safety, and security teams, ensuring that Ticketing contributes to a safe and enjoyable event experience
• Provide regular reporting to the Chief Commercial Officer and Finance Director

Knowledge and Core Experience:

• 7-10 years prior sales experience working in sports or event ticketing
• Strong experience of setting and working to deadlines, sales targets, and KPIs
• A good understanding of sales and marketing strategy and implementation
• Experienced in managing external agencies and technology providers aligned to Ticketing and Access Control operations; use of Ticketmaster Sport XR and TeamCard Access Control systems considered an advantage
• Strong background in customer acquisition, re-engagement, and retention strategies
• Confident and articulate communicator capable of inspiring strong collaboration across an organisation
• Proven experience of managing people
• Good IT skills, including experience of working with ticketing platforms, reporting systems
• Strong analytical, reporting, and communication strategy planning experience
• Sales Forecasting and Budget Management experience

Personal Qualities

• Self-motivated and proactive and ready to work as part of a dynamic team, and across all club departments
• Proactive with the ability to work to tight deadlines and under pressure
• A willingness to learn and take on new ideas
• Good interpersonal, organisational, and planning skills
• An expectation that they will work outside normal working hours as necessary
• Flexibility to work from championship locations, throughout the UK and overseas, when required

If you are excited at the thought of joining our amazing team at Nottingham Forest, please submit your CV along with a cover letter explaining how you meet the requirements of the role and what you could bring to the team.