Location: Sydney/Melbourne, Australia

Division: Moshtix

Line Manager: GM – Product & Growth

Contract Terms: Permanent 38 hours per week

THE TEAM

As designers at Moshtix, we ‘make live easy’. Easy for the event organisers to create unforgettable live experiences, easy for the Moshtix staff who support them behind the scenes and on-the-ground, and easy for the fans to access and experience their dream event.

You’ll be joining a company full of energised, passionate people working together doing what we all do best. We operate independently from Ticketmaster allowing us to develop unique and differentiated products, whilst still having the benefit of being able to reach out to their global wealth of knowledge and expertise for guidance in creating amazing live experiences.

THE JOB

As the Lead Product Designer, you will take ownership for the quality and impact of all experiences had by our users interacting with our digital products, and will work with other senior leaders in the business to shape Moshtix’s growth strategy whilst also being involved in hands-on product and design work.

You will be expected to contribute by understanding the needs of event organisers, attendees, staff and the wider business, working to design and deliver products or improvements to solve problems or capitalise on discovered opportunities.

You will be expected to prioritize within a busy environment, while having the willingness to learn and adapt to how this complex company works. You, in turn, will be rewarded with direct influence and input into our platform which reaches millions of customers, the opportunity to collaborate with awesome co-workers and internal/external clients, and enjoy a great and supportive working environment with a top-notch benefits scheme.

Moshtix is a subsidiary of Ticketmaster and, as part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce and artist management. Live Nation seeks to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show.

WHAT YOU WILL BE DOING

Activities that are part of this role:

  • Facilitate discovery and design workshops
  • Conduct business analysis activities to uncover requirements
  • Plan and conduct user research
  • Plan and conduct competitor research
  • Generate requirements documentation for scoping, prioritisation and development.
  • Present research findings, concepts, designs and associated requirements clearly to internal stakeholders.
  • Design of interfaces and interactions building up from wireframes to prototypes to test hypotheses.
  • Conduct usability testing and take action on outcomes to iteratively improve on designs.
  • Create and maintain the Moshtix Live Design System including components, patterns and associated documentation.
  • Visual design and generation of design artefacts for use by developers.
  • Keep up with the latest web trends and technologies and continually stay on top of best practices.
  • Deliver beautiful and usable, go-to-market solutions working across multiple internal teams to ensure incremental improvement and ongoing growth.
  • Understand long-term vision and strategic business goals of the department
  • Proactive contribution during brainstorms and conceptual meetings and follow through to fruition

This role may also include the opportunity to lead and develop other design and product professionals as part of the Moshtix product team, which will require:

  • Interviewing and hiring suitable team members
  • Setting the design principles followed by the team
  • Developing and improving the skills of team members
  • Providing leadership and guidance on project work

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • Experience with large-scale e-commerce sites, high-traffic portals, or complex software/application.
  • Direct experience working within a cross functional product delivery environment is required.
  • Thorough grounding in principals, methodology and practices relating to UX and human centered design.
  • Experience working in a team of designers and creative leadership.
  • The ability to think independently, understand technically complex briefs and to manage multiple projects is critical.
  • Ability to think creatively and present concepts to clients and team members.
  • A strong understanding of best/tried and true and current trends in UX/UI practices and web development.
  • A solid understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences incl. HTML / CSS / JS.
  • Experience creating and managing pattern libraries and design systems
  • Experience building low and high-fidelity prototypes.
  • A portfolio showing process and the final impact of your work.
  • Fully conversant in Sketch/Zeplin/Figma, Adobe Creative Suite(Illustrator/Photoshop/InDesign), InVision

YOU (BEHAVIOURAL SKILLS)  

  • The following attributes determine how the role will be carried out and are required to be a success:
    • A quick, creative thinker with attention to detail within a fast-paced environment
    • Strong analytical and creative problem-solving skill
    • Proven track record of delivering projects on time and on budget
    • Ability to work on multiple projects simultaneously
    • Excellent verbal and written communication
    • Collaborative, positive team player

Ticketmaster Core Values

Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right

Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others

Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

CULTURE

We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First.

You would have got a first feel of what it is like working at Ticketmaster through our career site and looking at our Ticketmaster Values. Are you ready to start your journey with us? One of your first stops would be our Going Live Session, our own way of welcoming you to Team Ticketmaster.

Ticketmaster is the world’s largest ticket marketplace and the global market leader in live event ticketing products and services. Through official partnerships with thousands of venues, artists, sports teams, festivals, performing arts centres and theatres, Ticketmaster now processes over 500 million tickets. As part of Live Nation Entertainment, the largest live entertainment company in the world, Ticketmaster is traded on the New York Stock Exchange as NYSE: LYV.

Ticketmaster operates in over 30 countries across North America, South America, Europe and Asia Pacific. Overall, the company employs over 6,500 individuals. Ticketmaster was established in Phoenix, Arizona in 1976.