Managing Director, UK

  • Location - London, United Kingdom
  • Job type - Full Time
  • Salary - commensurate with experience
TixTrack Published 3 weeks ago

There is not a more exciting time to join the TixTrack team! If you want to help support a growing business, transform our culture, build new capabilities and a financial team, this is the opportunity for you.

At TixTrack, we deliver world-class ticketing solutions. We combine modern technology, beautifully simple design, and the art of listening to create ticketing software that is easy to use but extremely powerful.

We are a small but growing company and anticipate robust growth in 2022-23. TixTrack HQ is in Los Angeles with a presence across the US, including NYC and international markets including the UK, Australia, and New Zealand.

Job Summary

We’re looking for an experienced Managing Director to serve as senior representation for TixTrack’s UK operations. This position is responsible for managing strategy for our UK business and ensuring operations are performing efficiently and effectively for long-term success. This position reports directly to the COO.

Preference will be given to candidates living in/near the London area. This will be a hybrid position with the ability to work remotely while coming into the London office on an as-needed basis.

Essential Duties and Responsibilities

  • Responsible for developing and maintaining strategic industry relationships for future growth opportunities.
  • Onboard and manage key clients, while acting as senior representation on issues that are escalated by the UK team.
  • Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
  • Plan, monitor, and analyze key metrics for operations to ensure efficient and timely completion of tasks.
  • Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs.
  • Review financial information and adjust operational budgets to promote profitability.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Uphold the organization’s policies and standards and ensure that legislative regulations are being followed.
  • Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.
  • Assist with various administrative items including onboarding/offboarding, payroll, office safety/compliance and policy implementation.
  • Collaborate with leadership to build an environment of collective responsibility and accountability.
  • Assist with various administrative items including onboarding/offboarding, payroll, office safety/compliance and policy implementation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities, that are required of the employee for the job. Duties, responsibilities, and activities may change at any time with or without notice.


Minimum Requirements

  • Bachelor’s degree in business administration, management or related field required. Master’s degree a plus.
  • Demonstrable leadership experience with a diverse business background.
  • Thorough understanding of practices, theories, and policies involved in business functions and principles.
  • Knowledge of industry regulations and operational guidelines a plus.
  • Experience with UK theater industry preferred. West End experience a plus.

Essential Skills

  • Strong oral and written communication skills.
  • Ability to work independently and manage multiple projects and deadlines.
  • Possess strong analytical, decision-making, and problem-solving skills.
  • Excellent organizational and time management skills.
  • Strong management and supervisory skills.


  • Microsoft Office
  • Google Suite
  • Slack

Company Values

TixTrack is committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. We strives to maintain an environment free of discrimination on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (“protected characteristics”).

We strive to ensure a welcoming work environment where everyone belongs and is valued, encouraged, & respected. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace.

We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.

Compensation & Perks

  • Salary will be commensurate with experience
  • Annual bonus based on performance and company success
  • Learning & development opportunities
  • Flexible scheduling
  • Hybrid work environment

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