Market Enablement Manager

  • Location - London, United Kingdom
  • Job type - Full Time
  • Salary - Competitive
Ticketmaster Published 2 years ago

Location: London/Hybrid

Division: Universe International

Contract Terms:  Permanent, Full-time

THE JOB

Your main goal is to support and assist all Ticketmaster markets with the implementation and ongoing support of the Universe platform. This will be accomplished by working with a variety of teams, helping to identify appropriate opportunities and ensure product knowledge is up to date and available to all those who need it. You will assist market teams with training and product demonstrations, troubleshooting, as well as consolidating ongoing feedback. Your job is to ensure they have a great experience working with Universe. You will be a Universe champion, helping each user see value and ensure that international needs are met and prioritised within the overall product development roadmap.

WHAT YOU WILL BE DOING

  • Provide expert support and hands on training of the Universe platform.
  • Deliver ongoing product demonstrations and ensure any product documentation and/or training materials are kept up to date.
  • Maintain a deep understanding of the product, keeping up to date on the latest releases and fixes coming out of our product team, and communicate these with relevant stakeholders
  • Provide technical support as needed and troubleshoot technical issues as they arise, reporting bugs in Jira, and tracking progress.
  • Help to ensure appropriate use of the platform by assisting with creation of a centralised sales resource, sharing case studies and other marketing materials used in client pitches by the TM sales teams.
  • Be a resource to ensure markets are experiencing the highest level of success with sales of their clients.
  • Work with the local markets and product development teams to capture and prioritise platform enhancement and local compliance requirements into the roadmap.
  • Provide detailed reporting and sales analysis by market and client.
  • Any other duties as directed by management

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

  • University graduate.
  • Proven experience in a support or sales enablement role, working directly with customers.
  • Proven history of meeting deadlines and working in a fast-paced environment.
  • Excellent relationship building skills
  • Excellent time management and organisational skills
  • Strong and efficient understanding of various platforms and/or technologies (included but not limited to: Salesforce, Jira, Excel, PowerPoint, Outlook, Confluence).
  • Excellent verbal and written communication skills.

YOU (BEHAVIOURAL SKILLS) 

  • A creative thinker and problem solver
  • Deadline – driven, self – starter. Initiative is invaluable
  • Extremely organized with high attention to detail
  • Highly motivated, resourceful, and results – oriented to achieve goals
  • You love networking and building relationships with clients
  • Comfortable presenting to a group on calls and in person.
  • Ability to build rapport & communicate effectively with customers, as well as diverse groups of individuals, including all levels of employees and management
  • Excellent multi-tasker, able to manage multiple clients at different lifecycle stages with ease
  • Passionate about the live event space

COVID-19 – Being fully vaccinated against COVID-19 and/or providing proof of a negative COVID test at least every 48 hours will be required for this position to work in an office or venue.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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