Membership Services Executive – Tottenham Hotspur, UK

  • Location - London, United Kingdom
  • Job type - Full Time
  • Salary - n/a
Tottenham Hotspur Published 3 years ago

Job Summary

 

Tottenham Hotspur is a world famous football club based in North London. Off the pitch, the Club has a strong and successful business model centered around building a platform for long-term success, which includes a new world-class stadium.

 

The Membership Services Executive, within which the role is based, implements and oversees efficient administration processes for all accounts, assists in resolving all guests’ complaints, trouble shoot issues, manages account requests, renews and extends guest membership terms.

 

The Membership Services Executive role is based out of the Club’s headquarters in Lilywhite House. Due to the nature of the role, the position will include shift-work to include mornings, evenings, weekends and/or Bank Holidays, so a flexible candidate is sought.

 

 

Key Responsibilities

 

  • Responsible for making yourself known and get them to trust in you to help with their requirements should they have any queries, requests or outstanding issues.
  • Support the sales team in encouraging all members to add to their contracted period to exceed team retention targets.
  • Ensure that all renewals, newsletters, gifts and tickets are sent to allocated members.
  • In conjunction with the sales team, process bookings and update inventory schedules as required
  • To liaise with all internal departments (e.g. ticketing, catering, marketing, etc.) and specifically the sales team to ensure all members and guests requirements are delivered
  • To assist in invoicing all seasonal and matchday sales
  • To support all areas of the premium department and the wider business as and when required
  • Support the delivery of all other Membership benefits where required, including transport services and Spurs Signature
  • Complete all administrative tasks required for the delivery of THFC matchday and third party events, including seat plotting and ticket/itinerary fulfilment

Personal Attributes

  • Thinks ahead, generates innovative ideas
  • Values & respects others, builds relationships, collaborates
  • Gets things done, delivers to highest of standards, takes responsibility
  •  Organised with a drive for flair and efficiency
  •  A cheerful disposition and good sense of humour
  •  Able to work under pressure while maintaining standards and positive attitude

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