Operations Specialist – Atom Tickets, Los Angeles

As an Operational Specialist, you will be an integral part of the Atom Tickets Team. You will work cross functionally to support and promote platform performance and growth. You will support exhibitor’s day-to-day needs related to the use of Atom’s ticketing system, products, and services. You will oversee the implementation of our ticketing system, conduct training sessions on our app and ticketing system, provide general operational support to our partnered movie theaters. You will also follow-up with internal departments to ensure we are providing timely and effective problem resolution.

Here’s What You’ll Do:

• • Act as an account manager for exhibitor partners through the on boarding integration and post launch relationship
  • Develop and maintain excellent relationships with Atom’s vendor and POS partners
  • Create and monitor operational effectiveness reports
  • Coordinate hardware replacements at exhibitor sites
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Advise/educate clients within procedural guidelines to ensure a complete solution to their technical or service questions
  • Provide onsite event support and rotating after-hours office support
  • Communicate product updates, new features, and functionality to client base
  • Provide support and best practices to clients for all Atom products
  • Initial and ongoing training of new features and functionality
  • Use troubleshooting techniques and tools to identify root cause of issues and resolution
  • Research client complaints about service levels and service interruption
  • Work with Operations/Technical teams to expedite problem resolution
  • Support the development team in testing new features and existing functionalities

You Must Have:

• • 2+ years of operations, customer service, business development, or project management experience
  • The ability to think strategically and execute methodically
  • Superior verbal and written communications skills
  • The ability to work in a fast-paced environment where continuous innovation is desired
  • A willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality.
  • Ability to build and maintain effective working relationships with all levels of management and staff.
  • High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
  • Service oriented, strong customer service background
  • Strong Microsoft Office skills
  • Team player mentality with the desire to assist the team whenever possible
  • Self-starter/ ability to recognize what needs to be done and figure out how to do it
  • Positive attitude!

We’d Like You To Have:

• • Previous experience working with ticketing systems or related service.
  • Demonstrated ability to thrive in startup environment.
  • Passion for technology and movies
  • Previous experience at a tech company

Atom is a mobile first, social ticketing platform that has re-imagined the movie experience from the ground up. We’ve simplified everything from when you decide you want to see a movie to when the lights go down and the previews start. We’re a team of bright, driven, and experienced developers, product designers, and movie lovers and we use data to improve the way our products work and theaters operate. We’re backed by influential movie studios including Disney, Fox, and Lionsgate, and we’re bringing innovative industry-first features to market such as dynamic pricing and pre-ordering concessions. Sound like fun?  Come join our team!