Premium Ticketing Manager, AEG Presents, Los Angeles
AEG Worldwide is the world’s leading sports and live entertainment company with operations in the following business segments:
AEG Facilities, which with its affiliates owns, manages or consults with more than 120 venues
AEG Presents, which is one of the largest live music companies in the world dedicated to live contemporary music performances, including producing and promoting global and regional concert tours, music events and world-renowned festivals
AEG Sports, which is the world’s largest operator of sports franchises and high-profile sporting events
AEG Global Partnerships, which supports each of AEG’s divisions through worldwide sales and servicing of sponsorships including naming rights, premium seating and other strategic partnerships
AEG Real Estate, which develops major sports and entertainment districts worldwide
With offices on five continents, the company uses its global network of venues, portfolio of powerful sports and music brands, ticketing and content distribution platforms and its integrated entertainment districts to deliver the most creative and innovative live sports and entertainment experiences that inspire athletes, teams, artists and fans.
Summary
The Manager, Premium Ticketing will be responsible for developing scaling plans for venues to build events in ticketing software. This position will also compile and distribute daily ticket counts to various internal departments, offices and artist management, agents and record labels. The Manager, Premium Ticketing will collaborate with venues, artist management and discount vendors to create ticket packages for shows and events.
Essential Functions
Gather show information from artist and talent buyer to build shows in ticketing software. Develop scaling for each show/event based on demographic/market related to artist and venue location.
Manage ticket holds for each event/show. Process ticket orders for artist management, record label, and internal buys.
Prepare and distribute daily ticket counts for agents, departments and offices at AEG Presents.
Responsible for the training of new ticketing staff on ticket sales, run will call, guest and artist comps, and coordination with tour and venue.
Work in conjunction with Talent Buyer, venue, artist and companies like Groupon and Living Social to provide discount or group rate tickets.
May be responsible for the creation of pop up box offices at seasonal shows and collaboration with special events groups on event ticketing
Other duties as assigned
Required Qualifications
A minimum education level of: Bachelor of Arts/Sciences Degree (4-year); Advanced Degree preferred
5 years of related work experience including experience in the entertainment industry
Familiarity of basic accounting and budgeting principal
Familiarity with AXS, Ticketmaster and other ticketing platforms
Proficient in Microsoft Word, Excel, Outlook and Adobe Professional
Must have experience working in the music industry, specifically live entertainment
Must be organized, detail-oriented and self-motivated
Previous supervisory experience
Ability to multitask, prioritize and remain calm in a fast paced environment
Must be able to work flexible schedule including nights, weekends and some holidays
Excellent interpersonal, written and verbal communication skills
Experience in developing start-up box offices, strategies, and arena ticketing, preferred
Box Office Experience is a plus
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
