Product Manager – SecuTix, Switzerland

We are looking for a new Product Manager to strengthen the team of Product Managers that drives the evolution of our Ticketing Platform to meet the challenges of a fast-changing market. You will be a key driver for a part of the product that leading world-class event organizers and venues are using to engage with millions of spectators. You will report to the Head of Product.

Your mission and responsibility

• Define the product strategy and roadmap for a part of our ticketing solution, in line with the overall product and company strategy
• Gather market requirements by working with our geo leads, sales team, key account managers and customers.
• Work directly with major customers on key projects together with the Onboarding team to identify requirements for specific features, structure a product delivery plan in line with the product roadmap and provide functional expertise that maximizes the value our product brings to our customer
• Develop a deep understanding of ticketing business processes and of your product
• Define product features together with our team of Product Owners and Analysts, and validate that features meet customer and market expectations
• Be the advocate of customer centricity with the Engineering team: ensure that customer needs are understood
• Drive the adoption of features: write release notes, contribute to product documentation, lead actions to ensure successful adoption of features when required with our customer support team
• Support pre-sales activities, through the creation of sales collateral and assistance in functional analyses
• Measure product usage and feature adoptions
• Collaborate with other product managers to share knowledge and deliver broader features

Skills

• Strong analytical skills
• Great communication skills: you’ll need to communicate effectively your vision both internally and externally
• Experience working in an Agile cross-functional team as product owner (Scrum, SAFe).
• Comfortable interacting with engineers and technical analysts: we are a technology company at heart and most of our product team has an engineering background
• Able to cope with high-pressure situations
• Fluent in English (spoken and written): this is our working language. Good level in French or other languages are a plus.