Retail Director, Legoland, New York
Something very exciting is underway in Goshen, New York. Due to open in 2020, LEGOLAND Park and Hotel in New York is Merlin’s biggest single investment to date and you could play a crucial part in this amazing project!
We’re now looking for a unique person who has a passion for retail who will lead the way in Delivering the Magic as we bring the world’s ninth LEGOLAND Park to life brick by brick. You will oversee the Retail operation which delivers best in class retail experiences in the park and in the hotel.
About The Role
Our Retail director is responsible for planning, opening and operating all resort retail operations. Additionally this role is part of senior leadership team, which executes the planning, strategy & culture of the resort pre & post opening.
– Be part of an innovative & “hands on” team for LEGOLAND New York
– As part of the opening team, help create a positive “can do” culture & “one resort” mind set.
– Develop a retail operation for our shops, carts and stands in the park that delight our guests and drive revenue.
– Recruit, lead and develop a team of 200+ Staff members and continue to motivate and drive the team to success
About You
This role requires at least eight years of progressive experience in retail or merchandising management; preferably in a theme park or related industry. A minimum of three additional years of demonstrated leadership experience in a retail operation required. This position requires a demonstrated track record of success in developing and managing a high quality, specialized retail program. Knowledge of computer systems, including point-of-sale and related retail and inventory management systems, is required. You will need to possess in-depth knowledge of budgeting and scheduling, loss prevention and cash management. Strong negotiating skills are necessary to critically evaluate merchandising and purchasing decisions, including cost, quantity and quality, and to negotiate favorable terms and conditions. Effective organizational, verbal and written communication skills are required.
This position requires a commitment to excellence in customer service, merchandising and sales. Strong guest service, interpersonal and supervisory skills are required.
Education:
A bachelor’s degree in business, recreation or closely related field (or equivalent education and experience) is preferred.
About Us
Merlin Entertainments plc is a business built on fun. We are the world’s second-largest visitor attraction operator. We operate over 100 attractions, eight hotels and three holiday villages in 22 countries across four continents and we run some of the best known names in global leisure. These include the likes of SEA LIFE, Madame Tussauds, the Dungeons, the Eye brand, and LEGOLAND. Whether you are serving delicious food, working in the office, maintaining the attractions, entertaining guest or operating rides, the objective is to provide a truly memorable experience and a great day out for all members of the family.
