Season Ticket Membership Account Rep, Miami Heat

  • Location - Miami, United States
  • Job type - Full Time
  • Salary - n/a
Miami Heat Published 4 years ago
Description of the Position : 
  • Manage all elements of the season ticket renewal process and retain 400+ season ticket holder accounts annually.
  • Build relationships with Season Ticket Members by proactively executing season-long touchpoint campaign.
  • Deliver customised services and benefits to Season Ticket Members.
  • Collect and log information obtained from Season Ticket Members into CRM (Customer Relationship Management) database.
  • Demonstrate knowledge of all ticketing products and meet ticket sales referral goals.
  • Generate additional department revenue via upselling and cross selling.
  • Fulfil all requests that arise through email and voicemail.
  • Schedule any necessary follow up calls or visits with Season Ticket Members.
  • Assist department with all projects that arise throughout the season.
  • These vary in nature from mass mailings to game day and special events.
  • Foster teamwork and open communication within Season Ticket Memberships Department and other departments within the organisation.
Send informational e-mails to Season Ticket Member database that informs them of information such as team schedule, upcoming promotions and events, and team press releases. Provides support during game day to part-time Guest Service staff.
BA/BS from four-year college or university preferred. One to two years work experience with a professional sports team or collegiate athletic department in a service or marketing capacity. Excellent customer service, excellent computer skills, problem solving, communication, time management is essential.Ability to compute ticket pricing and accounting information. Bi-lingual in Spanish and English preferred.

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