Stadium Ticketing Coordinator, Euro 2020 – Munich
The LOS Stadium Ticketing Coordinator will be overall responsible for the implementation of the ticketing operations within the stadium and for reporting stadium-related matters to the LOS Venue Ticketing Manager.
Key Responsibilities
Communication and cooperation
- Main contact for stadium counterparts
- Collaborate closely with the LOS Venue Ticketing Manager
- Liaise between staff, the host city, the stadium operator and the host football club (if applicable) involved in the stadium operations
TICK workforce responsibilities
- Prepare the documentation used for the volunteers training
- Participate in the volunteers training
- Monitor the activity of the volunteers and report any issues to the volunteer manager
Event-time responsibilities
- Implement match day operations in accordance with the ticketing operations plan
- Supervise match day preparations
- Ensure proper running of all ticketing on-site operations inside the stadium and inner perimeter
- Troubleshoot ticketing-related problems as they arise
- Support with safety and security and access control services
- Provide customer service for ticketing matters at the venue, if required
Administration
- Daily report to the LOS Venue Ticketing Manager
- Prepare post-tournament report
Profile of successful candidate
Must-have requirements
- Experience of 2 years in stadium operations or in major international sports events
- Experience of 1 year in ticketing for international events
- Full professional proficiency in English (both oral and written) and in the local language of the venue
- Organized, service-oriented and resistant to stress
- Good team management skills
Additional requirements
- University degree