The LOS Stadium Ticketing Coordinator will be overall responsible for the implementation of the ticketing operations within the stadium and for reporting stadium-related matters to the LOS Venue Ticketing Manager.

 

Key Responsibilities

Communication and cooperation

  • Main contact for stadium counterparts
  • Collaborate closely with the LOS Venue Ticketing Manager
  • Liaise between staff, the host city, the stadium operator and the host football club (if applicable) involved in the stadium operations

TICK workforce responsibilities

  • Prepare the documentation used for the volunteers training
  • Participate in the volunteers training
  • Monitor the activity of the volunteers and report any issues to the volunteer manager

Event-time responsibilities

  • Implement match day operations in accordance with the ticketing operations plan
  • Supervise match day preparations
  • Ensure proper running of all ticketing on-site operations inside the stadium and inner perimeter
  • Troubleshoot ticketing-related problems as they arise
  • Support with safety and security and access control services
  • Provide customer service for ticketing matters at the venue, if required

Administration

  • Daily report to the LOS Venue Ticketing Manager
  • Prepare post-tournament report

Profile of successful candidate

Must-have requirements

  • Experience of 2 years in stadium operations or in major international sports events
  • Experience of 1 year in ticketing for international events
  • Full professional proficiency in English (both oral and written) and in the local language of the venue
  • Organized, service-oriented and resistant to stress
  • Good team management skills

Additional requirements

  • University degree