Supervisor, Visitor Experience

• Lead and motivate key customer service teams
• Fixed term variable time role – 20 hrs per week, training provided
• Salary Band 2.2, $63,529 pro rata and superannuation

About the Team 

The Ticketing & Visitor Experience team sits within the Audience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

About the Role 

You will lead and support our Visitor Experience team in delivering outstanding customer service to our visitors and to ensure the efficient and effective operation of their assigned front of house venue. With a range of events, from rock concerts to symphony orchestras, First Nations dance and the Comedy Festival, you will work across spectacular venues including theatres and the Sidney Myer Music Bowl.

Hours of work vary, with most events at night and on weekends, particularly Friday and Saturday.

For a glimpse into the variety at Arts Centre Melbourne check out our instagram.

About You 

As a confident, enthusiastic and engaging leader, you bring:

• Significant experience in leading and managing varied service and operational activities
• Significant experience in delivering exemplary customer service
• Significant experience in supervising, motivating and improving the performance of teams
• Moderate experience in developing and maintaining relationships
• Proven experience in conflict resolution and creative problem solving
• Proven ability to prioritise workload in a deadline based environment

For more details about the role and our values, please read the  Position Description – Supervisor, Visitor Experience.pdf

Please note – this is a fixed term variable time role (20 hours / week) until February 28, 2023

Enjoy Team Member Benefits

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite-parking
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.   

Apply Now! 

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to hrassist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Monday the 23^rd of May 2022. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

ACM is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with ACM’s obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all ACM employees in relevant roles be fully vaccinated against COVID-19 in order to undertake duties outside of their homes. Prior to commencement of employment with ACM you will need to provide evidence that you are vaccinated against COVID-19 or have a valid medical exemption. 

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check. 

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.