Ticket Sales and Information Assistant – Buckingham Palace (London)

It’s selling the ticket for an incredible day out.

In the 70th year of The Queen’s reign, it’s helping millions enjoy magnificent buildings and beautiful art during the Platinum Jubilee celebrations. This is what makes working for Royal Collection Trust so different.

When the doors of Buckingham Palace’s glorious State Rooms are opened to the public during the summer, hundreds of thousands of people come to visit. Whether you’re selling the ticket that starts it all, sharing information to enhance their visit, or liaising with key industry partners for group visits, you’ll be a vital part of each visitor’s experience.

As part of our outstanding and friendly Ticket Sales and Information team, you’ll provide far more than just facilitating access to our sites. You’ll engage with your customers both face-to-face and on the telephone, answering their questions and promoting the other experiences we have to offer. You’ll gain an understanding of the technologies that influence visitor experience at one of the most iconic sites in the world. And in all that you do, you’ll aim to deliver a truly memorable level of service.

Able to deliver both ambitious sales targets and extraordinary customer service, you’re exactly who we’re looking for.

You will be friendly and engaging to people over the telephone in our busy contact centre.

You’re also an excellent team player, with the ability to work flexibly and effectively even when things get busy.

Numeracy and a good level of computer literacy are important too, along with an accurate and detail focused approach to your work, as you’ll be using our ticketing software to manage sales, transactions, and visitor data.

This is your opportunity to use your customer service skills to deliver the exceptional and experience working as part of a team in a unique and historic setting.

Requests for part-time contracts will be considered with reduced total hours.

Inclusion and Diversity matter at the Royal Household and we seek applications from the widest pool of talent. Our exceptional visitor experience is only made possible by a diverse and multitalented team who work seamlessly together.