Ticket Sales Manager – FC Tulsa, US
Job Summary
The Ticket Sales Manager, under the direction of the Vice President of Ticket Sales, will serve as a selling manager and be directly responsible for managing the day-to-day operations of the ticket department. The Ticket Sales Manager responsibilities include generating revenues for the team through all ticketing products (full season plans, partial plans, group sales and contributing to single game ticket sales) while at the same time actively assisting the Ticket Sales Team in achieving their established goals in accordance with existing revenue budgets.
The Ticket Sales Manager, under the direction of the Vice President of Ticket Sales, will serve as a selling manager and be directly responsible for managing the day-to-day operations of the ticket department. The Ticket Sales Manager responsibilities include generating revenues for the team through all ticketing products (full season plans, partial plans, group sales and contributing to single game ticket sales) while at the same time actively assisting the Ticket Sales Team in achieving their established goals in accordance with existing revenue budgets.
Tasks and Responsibilities:
- Lead by example each day selling ticket products via phone, e-mail & meetings.
- Assist with recruiting, interviewing, hiring and training direct reports.
- Manage timesheets and schedules for all direct reports.
- Attend networking events with primary focus on season tickets, partial plan packages, group and single game tickets.
- Manage daily, scheduled growth and training sessions (i.e. Power Hours and Daily Briefings) with ticket sales staff.
- Establish strong relationships which will provide repeat business and excellent customer service.
- Manage FC Tulsa Ticket Sales Academy with daily teaching and coaching.
- Assist with the development of sales related collateral materials.
- Assist sales staff with closing techniques/skills and account management to ensure optimal results.
- Assist with establishing goal and incentive programs for direct reports.
- Conduct sales meetings with direct reports to review activity and goals plus communicate updates on pending projects and events.
- Responsible for assisting with handling of customer problems and/or complaints as they relate to sales.
- Assist with representing the organization at local business and group associations meetings to promote the team and related products.
- Assist sales team in achieving sales goals across all products.
- Help with the renewal of season tickets.
- Assist with the management of company’s CRM (Hubspot).
- Other duties as assigned by Executive staff.
Required Knowledge/Skills/Job Qualifications:
- Self-motivated team player with a proven ability to work with aggressive individual and team sales goals.
- Highly motivated with a desire to be successful as a salesperson.
- Exhibits a lead by example overall ticket sales philosophy.
- Ability to manage multiple relationships well and to multi-task in high pressure settings.
- Possess natural leadership qualities and understanding of sales strategy.
- Excellent oral, written and presentation skills.
- Effective time management skills and willingness to work nights, weekends and holiday as required.
- Natural aggressive and positive approach, solutions oriented; problem solving mentality a must.
- Creative, detail oriented, possess a strong work ethic and have a burning desire to succeed.
Qualifications:
- 3-4 years of successful selling for a professional or entertainment organization.
- History of being a top revenue producer at a sports or entertainment organization.
- Bachelor’s degree or equivalent.
- Proficiency with a ticketing system (Preferably Tickets.com) and CRM software (Preferably Hubspot).
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
