Ticketing and Operations Coordinator

About TodayTix Group:

TodayTix Group is an ambitious, passionate, and dynamic team on a mission to find a seat for everyone, and redefine the way culture and commerce intersect.

Founded in 2013, TodayTix Group is the premier discovery and ticketing partner for cultural events across the globe. Through our growing portfolio of innovative brands, including TodayTix, Show-Score, and Broadway Roulette, and a growing roster of over 15,000 global theatres, producers, and cultural institutions, we take the drama out of securing tickets.

In early 2022, we welcomed Goldstar to our family. TodayTix Group, with Goldstar, sells more than 8 million tickets annually and has featured over 250,000 distinct productions across its channels. And it’s just the beginning.

During an especially challenging period for theatre and live events, we are fortunate to offer steady, reliable support to our partners by fueling a simple, accessible, and tech-enabled way for consumers to safely find favorites and discover new shows and experiences. With multiple funding rounds from hospitality veterans and established firms like Great Hill Partners, we are creating stable opportunities to ensure the industry emerges from this dark period stronger than ever.

We want people of all backgrounds to see themselves represented and included in our work, so we actively seek to diversify our team and bring more voices to the table. All applicants are welcome!

About the Role:

TodayTix Group is looking for a Ticketing & Operations Coordinator to join our growing team and help deliver our mission to find a seat for everyone. This important technical and operational role is based in our Australian team (Melbourne or Sydney) and reports to the General Manager, Australia. The Ticketing & Operations Coordinator will operate at the intersection of Supply and Demand, marrying our technology with industry and partner considerations through a robust understanding of the TodayTix Group user base, marketing channels, and audience insights. We’re looking for somebody highly motivated with a passion for theatre to join us in disrupting an old supply chain model, broadening access and expanding audiences to theatre and the arts.

If you have a passion for theatre, a tech and ticketing background and thrive in a fast-paced and global environment, come join our team!

What You’ll Do:

• • • Have expert knowledge of the ticketing landscape with a comprehensive understanding of multiple primary ticketing systems and the ticketing life-cycle
    • Lead the set up, coordination and implementation of ticketing operations for our Australian theatrical partnerships across multiple markets including our bespoke API integration functionality and inventory management system
    • Collaborate with the TodayTix technical and product teams in the UK and USA to ensure seamless tech-related updates, enhancements and troubleshooting for our Australian clients
    • Actively support in the management of an existing portfolio of clients (arts organisations, theatres, producers, venues, rightsholders) regarding show listings, inventory, pricing and sales strategies, data insights and marketing opportunities
    • Strategically leverage  and proactively engage partners with the use of our seamless technology, digital access programs and launch high-impact promotional initiatives to maximise results
    • Support the guest services and operations team on ticketing and customer related enquiries and execution
    • Maintain a calendar of partner programming and routine maintenance of shows in-app and on website
    • Research geography, demographics, trends and buyer behaviors to be informed in our conversations with partners and to identify growth opportunities
    • Assist the GM, Australia to identify new partnerships, support the on-boarding process and launch major global initiatives localised for the AUS market
    • Assist with other administrative tasks and projects as required

We’re Looking for Someone With:

• • Minimum 2yrs+ experience in ticketing operations and a comprehensive understanding of multiple ticketing platforms. Understanding or experience with API technology, Tessitura or NLIVEN is a bonus
  • Strong technical capability and confidence with multiple software platforms. Familiarity with TodayTix, content management software, experience with HTML and Photoshop
  • Experience with increased responsibility in the ticketing, live performance, arts and cultural landscape
  • A genuine love of theatre, a passion for technology and a proven track record of juggling multiple projects simultaneously
  • Knowledge, experience, and relationships within the international or Australian theatre industry. You are excited about working for a global company and contributing to the long term growth of the Australian theatre market with a new brand
  • Integrated multi-channel marketing experience and an excellent understanding of the interplay of owned channel marketing with impeccable writing skills and understanding of a brand’s tone of voice
  • Previous customer service / guest relations experience and a thorough understanding of excellence in customer satisfaction
  • A sales mindset with a strong dedication to proactive account management and business development
  • A ‘can do’ attitude, meticulous attention to detail, can multi-task, have a high level of accountability and are an inventive problem solver with strong analytical skills and data driven thinking
  • A desire to work in a start-up environment – you’re an ambitious self-starter who is eager to roll their sleeves up and learn about the theatre industry from every angle