Ticketing and Spectator Support, Coordinator
Would you like to be a hero and make the world a little better? Are you looking for a meaningful occupation and do you love sport? If you would also like to be part of a closely-knit team, then you’re in exactly the right place! We – the Local Organizing Committee (LOC) of Special Olympics World Games Berlin 2023 – are looking for people like you! Together with you, we want to put together a thrilling major sports event that makes history.
As the organizers of the world’s biggest inclusive sports event for people with and without intellectual disabilities, we are expecting around 7,000 athletes as well as Unified partners from 170 countries in Berlin from 17 to 24 June 2023. We are sending a worldwide signal with Special Olympics World Games: our goal is to make a sustainable contribution to an inclusive society and cause people to rethink things by hosting World Games and afterwards. With our hearts and our actions, we are committed to increasingly opening up sports clubs for people with intellectual disabilities and to continuing to promote sport in the service organizations for people with disabilities.
To strengthen our team in our Division Constituent Services, Functional Area Ticketing and Spectator Services we are looking for the following:
“Ticketing and Spectator Support, Coordinator” (m/f/d)
Special Olympics World Games 2023 in Berlin
Full time / 40 hours a week / limited until 2023
WE WOULD ENTRUST YOU WITH FULFILLING THE FOLLOWING TASKS:
- Coordination of the event ticketing system in partnership with our contracted ticketing provider
- Development and coordination of a ticketing plan for the opening and closing ceremonies of the National Games 2022 and World Games 2023
- Working with our Fans in the Stands team to coordinate the scheduling and ticketing of Fans in the Stands program participants
- Working with our other departments to ensure a smooth ticketing process for all stakeholders and guests
- Working with our ticketing provider to manage onsite overlay and infrastructure set up at physical box offices
- Coordinating with our venues and security teams to ensure the smooth integration of ticketing with our venue access control system
- Management of the ticketing reporting system, ensuring all team members receive timely and useful sales updates
- Identifying and executing sales opportunities, including up-selling, packages and new target groups
- Execution of our customer service communication plan. Including managing the technology systems in place
- Work with the Ticketing and Spectators Service team to answer general public inquiries received pre-event and during via the website, app, online chat and phone.
- Coordinating the relationship with third party customer service suppliers
- Work with colleagues towards creating a ‘Green Games’ ensuring sustainability is top of mind for all ticketing initiatives
- Overseeing and training of volunteers in ticketing and customer service procedures as required
IT WOULD BE OUTSTANDING IF YOU CAN OFFER THE FOLLOWING SKILLS:
- Completed studies in marketing/sales, arts, business, tourism or sports management/science or a comparable qualification
- Several years of experience in a similar position, ideally with experience working in the German ticketing environment
- Knowledge of strategic and operational ticketing plans ideally for large scale events or festivals
- Knowledge of customer service management, including working with third party support for online chat services / chat-bots or similar
- Strong ability to work effectively in groups of people from other disciplines and at different levels of the organization
- Strong guest focus and high level of service orientation
- Experience managing volunteers / teams in an event/festival environment especially in a customer service context
- Experience working with people with disabilities is desirable
- Sensitivity to the needs of participants and volunteers
- Structured and efficient way of working
- Ability and willingness to communicate in both English and German (essential)
BESIDES HUGE EMOTIONS AND THE IMMEASURABLE THANKS OF OUR ATHLETES, WE ALSO OFFER YOU THE OPPORTUNITY…
- … to help organize a unique event at the heart of Europe
- … to deal with an extremely important range of social issues
- … to learn a huge amount about major event logistics and service delivery
- … to get to know a gigantic network within the world of German sport
We are much more than a conventional major sports event. That’s why we want you in all of your uniqueness, just as you are, with all of your facets. Here, everyone can be what and how he/she wants to be and is.
We welcome all applications regardless of gender, nationality, ethnic and social origin, religion, disability, age, and sexual orientation and identity. Applicants with disabilities will be given special consideration if they are equally qualified.
Diversity management is an important element of our human resources policy. We welcome all applications regardless of gender, nationality, ethnic and social origin, religion, disability, age, and sexual orientation and identity. Applicants with an intellectual disability will be given special consideration if they are equally qualified.
Please upload your application documents, stating your salary expectations and the earliest date you can start, by Monday, March 21st 2022 on our career platform. If you have any technical or organizational questions, you can contact us at tobias.trollst@berlin2023.org .
Our website www.berlin2023.org provides all of the important information you need to know about us, our event and the special charisma of our athletes.
