Role Title: Ticketing Coordinator

Reports to: Ticketing Manager

Salary Range: $55k per annum, pro-rata

Employment term: January – June 2022

About Sydney Writers’ Festival

Sydney Writers’ Festival is one of the world’s leading and most beloved literary institutions. It is a place for readers, writers, and thinkers to share ideas, tell stories and celebrate literature.

Since our first Festival in 1997, we have brought thousands of diverse writers and thinkers from Australia and around the globe together in Sydney. In the company of the world’s best novelists, poets, journalists, public intellectuals, economists, politicians, podcasters and scientists, we’ve discussed some of the most pressing issues of our times. We’ve celebrated prize-winning authors, long-awaited novels from writers at the height of their careers, and introduced debut authors to eager and enthusiastic new audiences.

Readers and writers have exchanged thoughts and opinions, perspectives and philosophies, creating a powerful community based on radical dialogue and respectful debate. The heartbeat of questioning that beats underneath the Festival is powerful and enlivens Australia’s democratic tradition.

Position Description

The Ticketing Coordinator supports the day-to-day operational and ticketing needs of the Festival Box Office team. This includes assisting with event builds, education bookings and invoicing, guest ticket fulfillment, call centre bookings and general box office duties as required. You will report to the Head of Ticketing and work closely with the Ticketing Manager.


Under the guidance, and with the ongoing support of the Head of Ticketing and the Ticketing Manager, the Ticketing Coordinator, will:

  • Have a minimum of 2 years experience working with Tessitura CRM system
  • Coordinate ticketing requests for the SWF education program, including booking, invoicing, liaising with schools, liaising with EDConnect and reconciling EFT payments with our accounts department in a timely manner.
  • Ensure that company data entry standards are met, and secure data policies are followed, with a focus on PCI compliance and GDPR.
  • Assist with the customer communications required for any event / seat changes, ensure that refunds for any cancelled events are processed efficiently and conveyed to customers in a timely manner.
  • Fulfil internal complimentary and guest ticket requests as directed by the Head of Ticketing or the Ticketing Manager.
  • Assist with daily sales reports distribution and post Festival data analysis and reconciliation as required by the Head of Ticketing.
  • Assist with customer support, including inbound telephone bookings, online booking assistance and face-to face transactions.
  • Be aware of and follow internal and offsite box office health and safety and security procedures.

 Key Selection Criteria

  •  Minimum 2 years experience  working with Tessitura.
  • Experience coordinating VIP / Guest ticketing
  • Experience working in the arts industry and/or Festival environment.
  • Proficiency in office computer systems including word and excel.
  • Demonstrated commitment to exceptional customer service and client relationships.
  • Excellent communication and negotiation skills.
  • Exceptional attention to detail and accuracy.
  • Demonstrated ability to manage simultaneous projects under pressure.


Applications should be addressed to Michael Clapham, Head of Ticketing, including

your resume and a cover letter briefly demonstrating how your experience aligns with the listed responsibilities, capabilities and competencies as outlined in the job description. (2 pages maximum)

Applications should be sent to [email protected] and must be received by 6pm on Monday, 3 January 2022

This job description describes the broad scope of the role and is not an exhaustive list. It may also change from time to time with due consultation to meet the changing needs of the business.