Ticketing & Insights Manager

JOB TITLE: Ticketing & Insights Manager
DEPARTMENT: Marketing & Communications
REPORTING TO: Head of Marketing & Communications
LOCATION: London with hybrid working
SALARY: £30,000 – £32,000 DOE
START DATE: ASAP
CONTRACT TYPE: Permanent
HYBRID WORKING: We offer a flexible remote working policy. Core office days are Mon & Tue, subject to change. Some evening and weekend work will be necessary to facilitate on-site ticketing – time off in lieu will be agreed in discussion with your line manager.

Job overview:

We are recruiting for a Ticketing & Insights Manager to join the Serious team!

In this exciting new role, you will be responsible for analysing and recording sales trends and revenue and maximising ticket attendance for all of our shows. You’ll manage all ticket inventory, working closely with external venues and agents to set up, manage, and finalise all shows, from show build to settlement.

Reporting to the Head of Marketing & Communications and working closely with the Programming, Production and Development Departments, you will analyse and report on ticketing data to enable a deeper understanding of Serious’ audience purchase behaviour and demographics to inform business decisions. A mid- to long-term objective of this role is to manage setting up Serious’ own internal Box Office / ticketing system.

The selected candidate will have proven experience of working in Ticketing / Box Office, preferably in a music venue, theatre, or arts organisation. They will be comfortable setting up shows with third-party ticket agents, as well as using internal CRM systems. They will be confident at analysing ticketing data and setting up reporting to inform actionable insights and business decision-making.

About Serious:

Serious are a leading UK producer of live jazz and international and new music events. Working with artists and partners from all over the world, we create worldclass festivals, concerts, tours and special events including the EFG London Jazz Festival, the UK’s largest annual celebration of jazz. Beyond this, we produce concerts, festivals, Creative Engagement work and Talent Development schemes throughout the year.

Find out more and apply here: https://serious.org.uk/ticketing-insights-manager