Ticketing Manager

We’re on a mission to create the best live music experience in the UK.

Co-op Live will offer a warm Manchester welcome to over 23,000 fans and amazing artists. With innovative smart bowl design, cutting edge visual and acoustic technology, plus 32 amazing bars and restaurants and 12 premium lounges and clubs, we’re creating a unique space for the people of Manchester and beyond. World class, planet friendly and all in the heart of our local vibrant community.

Role Purpose

As we gear up to our first announcements and on sales, we’re looking for a Ticketing Manager to join our team. The Ticketing Manager role is at the heart of us creating the most unforgettable music and entertainment experience for fans and artists coming to Manchester.

Working alongside the Head of Ticketing, the candidate will be passionate about providing the ultimate customer journey. The role will initially focus on our software and digital solutions in readiness for ticket onsales include building and maintaining long lasting relationships with 3rd party ticketing service provider, promoters and organisers, and effectively managing seating arrangements on Ticketmaster’s system as we get closer to opening our world class planet friendly venue.

Role Responsibilities

• Coordinate event builds and sale schedules
• Produce pricing manifests and scaling maps based on production plans and event organiser/promoter information
• Know our ticket sales, provide sales reports and breakdowns prior to and on event days to Head of Ticketing
• Support the team in managing high volume telephone calls and emails
• On event days, work collaboratively with internal teams – finance team, venue management team as well as event organiser/promoters final event statement for ticket sales
• Build strong, positive communication with ticket agents, and event organisers/promoters, which puts our fans, artists and community first
• Work in collaboration with technology teams and third-party ticketing service provider Ticketmaster to continually integrate the services, methods and processes to support the growth of the ticketing function
• Always look at how we can streamline an exceptional fan journey, harnessing a digital mindset
• Manage the workload and schedule rota for part time casual staff, ensuring key objectives for events are achieved
• Be one team, exceeding the ultimate customer experience for every fan on the lead up to and on event days

Knowledge, Skills & Experience

• Previous experience and understand of ticketing software, systems and price scaling models
• Proficient in the use of excel (or similar products)
• Thrive when its buzzing and show resilience to make decisions in a busy environment
• Passion for detail and enjoy analytics and measurement for reporting requirements
• A team player who enjoys working in a high achieving environment
• Drive strong interpersonal skills, creating and fostering relationships
• Promote the Co-op Live brand and values in a positive and professional manner
• Comfortable handling own operational workload as well as supporting others
• Experience of providing exceptional customer service
• Excellent communication skills

Our Inclusion Commitments

Our venue is for the fans, the artists, everyone! Attracting a diverse workforce which reflects our local community is what will make our venue the best music venue in the UK! We understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence.

We are committed to creating a great place to work amplifying voices from all different backgrounds. There is something for everyone at Coop Live, come and get involved.

If you do require any additional support or reasonable adjustments to support your application, please let us know and we will work with you to ensure you have everything you need.

We will consider applications from all candidates who are able to demonstrate the required skills necessary to fulfil the role.