Ticketing Manager (London Based)
Underbelly are looking for a Ticketing Manager to join our box office team. Based in our London office, and reporting to our Senior Box Office Manager, the role will support ticket sales and management at our festivals and events across the UK.
Sales and business strategy
• Working with box office partners, technical and digital agencies to develop technologies in new and innovative ways to deliver ticket sales.
• Maintain regular sales sheets for use within the organisation, as well as providing and scheduling ad hoc reports for other departments as required.
• Attend regular marketing meetings and provide feedback, analysis, and ideas for setting and meeting sales targets.
• Liaise with external producers and marketing agencies to maximise sales for specific shows.
• Manage and produce specific customer lists for email communications.
• Identify third party ticket sellers that can meaningfully increase sales and work to establish, maintain and develop relationships with those organisations to maximise Underbelly events/productions share of voice.
• Keep up to date with industry developments and best practices and work to incorporate these into Underbelly’s operations.
• Working collaboratively with box office and technology partners.
Financial reconciliation
• Check all third-party agency sales have been properly accounted for and liaise with finance department to ensure ticket sales are invoiced and paid in a timely manner.
• Prepare final settlement figures.
• Liaise with finance department to ensure all outstanding payments received promptly and in accordance with our sales records.
• Arrange for manual refunds via our payment processors or cheque payment where automatic refunds are not possible through the ticketing system.
Reporting
• Provide sales and other reports for the rest of the organisation or external agencies as required.
• Checking third party agency sales and preparing reports for settlement or other purposes.
• Reporting on customer service KPIs and trends.
Other
• Acting as deputy Senior Box Office Manager in Senior Box Office Manager’s absence.
Your skills, qualities, and experience.
- Experience with ticketing systems, databases and/or customer relationship management (CRM) systems
- Strong IT proficiency and an ability to learn new software & systems.
- Highly numerate about sales, audience data and budget management
- Excellent verbal and written communications skills
- Creative problem solver and confident decision maker
- Experience of working in a fast-paced environment, managing multiple projects at once Proactive and flexible attitude, ability to effectively prioritise
- Experience of working with other partners and suppliers to tight deadlines
- Enthusiasm for/ interest in the arts and the work of Underbelly
- Absolute attention to detail
- Experience in successful stakeholder management
- A positive and proactive work ethic with the ability to show initiative when working individually as well as part of the wider team.
- Knowledge and experience in project management and strategic planning.
- Excellent communication and relationship management skills.
- Enthusiasm for/ interest in the arts and the work of Underbelly
Salary: £26-27,000 (pro rata)
Underbelly is committed to reducing its environmental impacts in its everyday operations. We are also committed to maintaining the open-access policy of Underbelly. We are an equal opportunity employer and welcome applications from all sectors of the community. We expect employees to support these commitments and to assist in their realisation.
