Ticketing & Box Office Manager

THE COMPANY 

We Are Beer started out with the  London Craft Beer Festival in 2013 with 20 breweries, 2000 attendees and one sponsor. Seven years later and we’re now running our Craft Beer festivals in London, Edinburgh, Bristol, Birmingham and Manchester, along with our inaugural weekend long Music Festival, Bigfoot and Winter Festival later this year. 

We celebrate modern Beer – the culture, the people who brew it and the drinkers – by bringing together over 50,000 attendees, hundreds of breweries, restaurants, musicians and partners from the beer industry, other areas of food and drink and well known lifestyle brands.  In 2022 we will be adding Leeds and Glasgow + one more city to our festival roster, totaling 10 festivals across the UK.

Our growth plans are ambitious while retaining our integrity as an industry leader and influencer in this rapidly expanding market.  We are now looking for a Ticketing and Box Office manager. We have built in our own in house ticketing and customer services platform that we’re looking to develop and grow as well. 

We are currently a small team of 8 based in London [working from a shared office + from Home] so anyone joining us needs to be ready to make a big impact and be comfortable working in a fast-paced environment.

Using a combination of our CRM (Hubspot) customer services, our WooComerce / Foo Event ticketing system, the day-to-day role will be answering all ticket related enquiries, helping manage all inbound festival [email protected] enquires and helping run box office at all the festivals. 

We’d love to develop the reporting and analytics side of ticketing into the marketing teams as well – so lots of opportunity to take ownership and build this part of our business. 

 

REQUIREMENTS

  • Incredible communication skills 
  • Organised, methodical, detail orientated
  • Works well under pressure
  • Interest in independent food and drink brands 
  • Self-motivated and excels in a flexible working environment
  • Experience working with ticketing back end systems 
  • Experience with CRM – Hubspot a win
  • Event experience 

 

PACKAGE

24K-32K Depending on experience

23 days holiday + Bank Holidays

Lap top provided (option to keep with a monthly deduction) 

 

Looking for someone to start ASAP