Ticketing Operations Specialist
Ticketing Operations Specialist
The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to producing shows and ticketing, through our industry-leading sites ATGtickets.com, LOVEtheatre and Group Line. We are passionate about great shows and our ambition is to help them find the largest possible audiences.
We’re looking for a new member of our Ticketing Operations team, based in our London Office on Shaftesbury Avenue. You’ll become an expert user of our ticketing system, configuring complex events for our portfolio of ticketing brands and entertainment venues and supporting Ticketing teams with critical projects. It’s an ideal role if you enjoy the detail and precision of the technical systems behind selling live events and if you like a varied workload, as our team provides services for all of ATG’s UK venues and shows. Prior experience working in a ticketing or similar role (box office, operations or systems or similar) is essential for this position in which you’ll take responsibility for setting up high-profile West End shows.
This is a great opportunity to enhance your skills and career in an internationally growing business and a role that will give you exposure to teams across the ATG network. You’ll work closely with the Ticketing Systems team plus a wide range of colleagues including eCommerce, London Sales, Regional Revenue Management, Marketing, Programming, Box Offices, Finance, and external promoters and producers.
What is Ticketing Operations? We are an office-based support function and team within the wider ATG central Ticketing Department, and we are behind the scenes whenever you buy a ticket. Day-to-day we focus on configuring events in our ticketing system, working in close collaboration with each other and multiple colleagues in Ticketing to achieve maximum sales potential and work to the deadlines in our service level agreement. We also support venue Box Offices and Ticketing colleagues with ticketing system troubleshooting, and work closely with producers, promoters and various stakeholders across the business to co-ordinate the on-sale process; it’s our responsibility to ensure all aspects of the ticket sale process are prepared correctly in time for the date the show goes on sale. The team is made up of a core group of Ticketing Operations Assistants who set up events in our ticketing system, as well as a group of senior specialists who focus on special projects and the most complex shows. The team is office-based and does not work directly with the public; our customers are the producers and promoters bringing shows to our venues and our Ticketing and Sales colleagues.
Interested? Please click on the link to view our full job description!
We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please review our job description where you can find our contact details to request a confidential discussion.
