Ticketing & Sales Manager

Nothing beats the energy and excitement of a great live experience! That’s why our mission is to bring the very best in live entertainment to the largest possible number of people.

The Ambassador Theatre Group is a world leader in live entertainment; we operate venues, run major ticketing platforms and produce award-winning shows. We strive to be ambitious, passionate, smart and collaborative in everything we do. You’ll be joining the company at an exciting time as we make the most of every opportunity to bring back live entertainment in 2022, as well as joining the York Team ahead of an exciting venue relaunch.

Reporting to the Venue Management team, the Ticketing & Sales Manager has lead responsibility for the theatre’s ticketing at a venue level – for staff, for managing the ticketing system specifically and for ensuring that the audience receive the best service that they can.

The focus of the role is:

• Selling as many tickets, memberships, packages, and other ancillary products as possible combined with ensuring our teams deliver the best customer experience.
• Liaising with Marketing and Revenue Management on the careful and proactive management of inventory to maximise sales, including ‘dynamic pricing’ of seats on the system.
• Optimise the sales of Private Property seats and ensure Ambassador Lounge & Ambassador Experience seat packages are sold at maximum price and volume with regular reporting maintained.
• Demonstrably support marketing campaigns through sales initiatives, providing regular ideas and communication to the Marketing department.
• Support the development and successful implementation of new technologies by central Ticketing and IT teams.
• Manager the Deputy Ticketing & Sales Manager and Customer Service Hosts, to ensure standards and KPI’s are achieved and to nurture and foster talent development within the department.

Please read the full Job Description for more details on the role.

The Ambassador Theatre Group is an extraordinary success story in the live entertainment industry. Founded in 1992 in the UK, we’ve grown into the world’s number one live-theatre company today. We cover every discipline in the theatre industry, from operating venues to ticketing platforms and producing shows. We are passionate about great shows and our ambition is to help them find the largest possible audiences.

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Our stages are a platform for compelling stories – stories that are for all, by all, and of all. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk