Ticketing Systems Specialist
An organisation where diversity of thought & experience is valued, supported & respected.
THE HOUSE
At the Sydney Opera House you will be surrounded by supportive and hardworking teams who are filled with passion and creativity. You will be inspired to create value in everything you do and will be provided with opportunities to grow and achieve while making a positive contribution to our community. Our vision for diversity, inclusion and belonging (DI&B) is that the Sydney Opera House – who we are and everything we do – reflects and respects the diversity of the community. Our 2021-23 DI&B Strategy sets out the change we are driving in the lead up to our 50th anniversary in 2023. These commitments work hand in hand with the commitments in our longstanding Reconciliation, Accessibility and Environmental Action Plans.
As a place for the whole community, Sydney Opera House welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.
We recognise that everyone is unique, and that you might require some adjustments to ensure you have the best opportunity to apply and put your skills forward for consideration. If we can make some adjustments to the SOH recruitment/interview process to better enable you to shine, then please email us at recruitment@sydneyoperahouse.com or call us on 02 9250 7743 and let us know. Adjustments may include but are not limited to; alternate application methods, interview setup, physical requirements, guidance for trans or gender diverse applicants, interpreters or other access supports or specific interview availability times and more.
For more information about the Sydney Opera House please refer to our website.
YOUR NEW ROLE
Ticketing Systems is a small, business critical team whose output enables all ticketing and associated transactions across Sydney Opera House channels. The purpose of the Ticketing Systems Specialist is to be the point of client liaison for presenter representatives and internal stakeholders, delivering end to end ticketing system programming of saleable products within the ticketing system and website. Provision of advice, strategic consultation on pricing and sales tactics and maintaining contract adherence around commercial and service expectations within a fast paced environment are key deliverables. The position also provides sales and revenue reporting and technical support to stakeholders and is integral in developing and maintaining new solutions and processes. The role is privy to highly sensitive commercial information and the programming of information into systems requires excellent attention to detail to prevent significant cost and reputational impacts.
Further detailed information about the role and its requirements can be obtained from the role description.
ARE YOU THE ONE?
We are looking for someone who:
- Client relationship experience and ability to develop and maintain sales and service solutions, troubleshoot complex issues and problem solve.
- Attention to detail and an ability to sustain focus over extended periods in the use and application of transactional online Content Management Systems (such as Adobe Experience Manager) and CRM software (such as Tessitura) and other systems used for reconciliation (such as Ungerboeck/Event Business Management System).
- Dependable written competency and demonstrated accuracy in data entry and the usage of business systems, processes and applications.
- Strong organisational skills and an ability to prioritise competing workloads to meet deadlines.
- Demonstrated experience in the accurate preparation of consumer product representation across sales channels and/or the preparation or administration of complex invoicing and financial reconciliation.
- Understanding and commitment to the principles of EEO and WHS
- Willingness to work outside of standard business hours, such as a Tuesday to Saturday working week or occasional presence at major events or festivals.
- Understanding and commitment to the principles of EEO and WHS
BENEFITS & CULTURE
Being Australia’s premier cultural institution, tourism destination & a celebrated community meeting place, we are committed to fostering an inclusive and dynamic working environment for all our staff. With values of Safety, Creativity, Excellence, Collaboration & Accountability your professional life is provided with every opportunity to succeed and develop in your chosen profession. Working with the Sydney Opera House gives you access to a great range of benefits including:
- Flexible working arrangements
- 5 weeks annual leave
- Access to a range of internal and external professional development programs and staff engagement initiatives
- Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka ‘SEALs’) and more.
- Fitness Passport & complimentary wellbeing programs including pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives
- Working for an organisation with a 5 Star Green Star Performance Rating from the Green Building Council of Australia (GBCA)
- Working for an organisation who has committed to the United Nations Sustainable Development Goals
- And many more!
SOUND LIKE YOU? APPLY!
Applicants are asked to include the following documents with their applications
- Up to date resume of no more than five pages
- Address their suitability in a cover letter of no more than one page
In addition, applicants will be prompted to answer the following two targeted questions in the online application platform.
- Briefly outline your experience in using business systems and platforms to set up and maintain the ticketing of live events in 300 words or less.
- In 300 words or less, describe how the seamless management of a ticketing function contributes to the overall success of live events.
Applicants are required to create a profile and submit their application electronically for this position at https://iworkfor.nsw.gov.au/. Only applicants who apply online and include the requested documentation will be considered for this position, unless otherwise discussed.
The successful candidate will be required to comply with the NSW Public Health Orders and the applicable Sydney Opera House Trust COVID-19 policies relating to safety and vaccination.
To be eligible to apply for this position, applicants must have existing Australian work rights. Any offer of employment will be subject to a satisfactory National Police Check and Pre-Employment Health Assessment . The assessment seeks information only relevant to performing the inherent requirements of the job, it remains strictly confidential and applicants will be informed of the result.
Applications will not be accepted from recruitment agencies.
