Customer Experience Archives

Fevo partners with customer experience company Harte Hanks

Ecommerce technology company Fevo, which allows groups to purchase tickets together, has partnered with Harte Hanks, a customer experience company.

Viewpoint: Five ways to make ticketing more accessible

Ticketing arts and cultural events is full of complexities. A single performance may have any number of date options, priority…

crowdEngage to boost experience at Regent’s Park Open Air Theatre

Regent’s Park Open Air Theatre in London has linked up with startup crowdEngage in an effort to boost the customer…

TOR’s Maxim ticketing boosts aquarium

The head of operations at one of the leading tourist attractions on the south coast of the UK has praised…

TicketCity enhances digital capabilities

TicketCity has introduced several developments to its event page website and mobile app designed to improve customer experience. The new…

StubHub zooms into the cloud

StubHub is aiming for speedier internal operations, such as seller payments, after recently moving to cloud technology. Jeff Poirier, general…

Fans spend more with RFID wristbands

Fans using RFID wristband tickets purchase 20 per cent more at festivals and events than when traditional ticketing and payment…

The Jockey Club launches Race On app

British horseracing commercial group The Jockey Club has launched its Race On mobile app to provide mobile ticketing at its…

Tiqets reveals secrets behind B2B2C focus

Dutch last-minute ticketing platform Tiqets has lifted the lid on the sticky start that preceded its 10,000-per-cent growth over the…

Google enforces resale site transparency

Google will no longer accept ads from secondary ticketing operators from today that do not make clear they are resellers…

UCI rolls out dynamic ticket pricing across Germany

Cinema goers across Germany will be offered airline-type dynamic ticket pricing at the box office after AMC-owned UCI partnered with…

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.

Necessary

Always Enabled

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Duration	Description
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__lc_cid	2 years	This is an essential cookie for the website live chat box to function properly.
__lc_cst	2 years	This cookie is used for the website live chat box to function properly.
__oauth_redirect_detector	past	This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality.
cookielawinfo-checkbox-advertisement	1 year	Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category .
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
last_pys_landing_page	7 days	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
last_pysTrafficSource	7 days	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
pys_first_visit	7 days	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
pys_landing_page	7 days	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
pys_session_limit	1 hour	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
pys_start_session	session	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
pysTrafficSource	7 days	Anonymous cookie used to facilitate the 'PixelYourSite' plugin which manages our analytical services.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Duration	Description
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
vuid	2 years	Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Duration	Description
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Wimbledon raises ticket prices for 2023 championships

See Tickets, Vivendi suffer reported data breach

Rammstein obtains restraining order against Viagogo

Ticketing: The ‘bad-news’ business?

Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration

US groups form ‘Break Up Ticketmaster’ coalition

President Biden calls for limits on concert and sporting ticket fees

SeatGeek allegedly dropped by Barclays Center because of tech issues according to report

Silver Lake looking into TEG exit options – report

See Tickets suffers website crash after multiple line-up reveals

Barclays Center returns to Ticketmaster after dropping SeatGeek

Fans unhappy with Blackpink tour prices

Tag: Customer Experience