All posts belonging to the Customer Experience tag can be found in the list below.
The head of operations at one of the leading tourist attractions on the south coast of the UK has praised the impact of the recently-introduced Maxim ticketing system, supported by TOR Systems. Rup...
Tags: Aquarium, Bournemouth Oceanarium, Customer Experience, Maxim, TORTicketCity has introduced several developments to its event page website and mobile app designed to improve customer experience. The new features offer fans a faster way to discover, review and pur...
Tags: Customer Experience, Data, Digital, Mobile App, Seating Maps, TicketCity, User ExperienceStubHub is aiming for speedier internal operations, such as seller payments, after recently moving to cloud technology. Jeff Poirier, general manager of the reselling platform, said he wants to see...
Tags: Buyers, Customer Experience, Payments, Resale, Sellers, StubHubFans using RFID wristband tickets purchase 20 per cent more at festivals and events than when traditional ticketing and payment methods are used, according to data revealed by Forbes. Maura Gibso...
Tags: Cashless, Customer Experience, Fan Experience, Front Gate Tickets, payment, RFID, WristbandsBritish horseracing commercial group The Jockey Club has launched its Race On mobile app to provide mobile ticketing at its 15 racecourses. The new app is being deployed during this week’s Chelte...
Tags: Customer Experience, Fan Enagement, Horse Racing, Mobile App, Race On, The Jockey ClubDutch last-minute ticketing platform Tiqets has lifted the lid on the sticky start that preceded its 10,000-per-cent growth over the last three years. Tiqets, which was founded in 2014, claims to b...
Tags: B2B2C, Cultural Ticketing, Customer Experience, Luuc Elzinga, Museums, Technology, TiqetsGoogle will no longer accept ads from secondary ticketing operators from today that do not make clear they are resellers under sweeping changes imposed by the search engine giant. Google has revealed...
Tags: AdWords, Certification, Customer Experience, Google, Google Ads, Resale, Resellers, Secondary Market, Transparency, ViagogoCinema goers across Germany will be offered airline-type dynamic ticket pricing at the box office after AMC-owned UCI partnered with Smart Pricer. The German division of UCI has entered into a five...
Tags: AMC, Box Office, Cinema, Customer Experience, Dynamic Pricing, Germany, Smart Pricer, UCISee Tickets is committing its business plan to marketing and service by hiring industry veterans from competitors, Amplify Magazine reports. The company, which first launched in 2014, focused prima...
Tags: Customer Experience, Fan Experience, See Tickets, Service, Software, Technology, Ticketing, VivendiUK-based Ingresso, the entertainment ticket distributor, has linked up with travel and booking firm Musement. The partnership will see customers able to book excursions seamlessly on Musement throu...
Tags: Accesso, Customer Experience, Distributor, Ingresso, Musement, Technology
