Customer Experience Archives

Fevo partners with customer experience company Harte Hanks

Ecommerce technology company Fevo, which allows groups to purchase tickets together, has partnered with Harte Hanks, a customer experience company.

Viewpoint: Five ways to make ticketing more accessible

Ticketing arts and cultural events is full of complexities. A single performance may have any number of date options, priority…

crowdEngage to boost experience at Regent’s Park Open Air Theatre

Regent’s Park Open Air Theatre in London has linked up with startup crowdEngage in an effort to boost the customer…

TOR’s Maxim ticketing boosts aquarium

The head of operations at one of the leading tourist attractions on the south coast of the UK has praised…

TicketCity enhances digital capabilities

TicketCity has introduced several developments to its event page website and mobile app designed to improve customer experience. The new…

StubHub zooms into the cloud

StubHub is aiming for speedier internal operations, such as seller payments, after recently moving to cloud technology. Jeff Poirier, general…

Fans spend more with RFID wristbands

Fans using RFID wristband tickets purchase 20 per cent more at festivals and events than when traditional ticketing and payment…

The Jockey Club launches Race On app

British horseracing commercial group The Jockey Club has launched its Race On mobile app to provide mobile ticketing at its…

Tiqets reveals secrets behind B2B2C focus

Dutch last-minute ticketing platform Tiqets has lifted the lid on the sticky start that preceded its 10,000-per-cent growth over the…

Google enforces resale site transparency

Google will no longer accept ads from secondary ticketing operators from today that do not make clear they are resellers…

UCI rolls out dynamic ticket pricing across Germany

Cinema goers across Germany will be offered airline-type dynamic ticket pricing at the box office after AMC-owned UCI partnered with…

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UEFA unveils ‘fans first’ Euro 2024 tix strategy

Wimbledon raises ticket prices for 2023 championships

Lord’s lifetime membership owners allowed to jump 29-year queue

Viagogo fined over unauthorised ticket sales for Rugby World Cup France 2023

Ticketing: The ‘bad-news’ business?

Vivendi plans to sell See Tickets and festival businesses – reports

Leeds United increases season ticket prices by flat 10% fee

Issues reported with Rugby World Cup 2023 ticketing system

See Tickets, Vivendi suffer reported data breach

Health Pass required for entry to Climate Pledge Arena

Aisle seats are the new ‘premium’ tickets

Ticketmaster faces class action lawsuit over Drake tickets

Tag: Customer Experience