Customer Service Archives

One World Observatory first to use Broadw.ai’s new customer service platform

Artificial intelligence concierge service Broadw.ai has integrated with Ingresso to launch an online customer service platform, which is to debut…

Buccaneers top the charts for NFL season ticket satisfaction

The Tampa Bay Buccaneers have reclaimed their crown as the provider of the best customer service experience in American football…

StubHub scores highly in Newsweek customer service report

StubHub has been rated as one of the leading companies in the United States for customer service, according to a…

Uni of Iowa takes aim at ticket boost

The University of Iowa’s athletics department is looking to hire an outside firm to improve its ticket sales, customer service…

What does the future hold for ticketing and LiveChat?

The entertainment and ticketing industry is falling behind other sectors in terms of customer satisfaction in 2017, according to a…

ID-based ticketing is boosting security – Ticketmaster exec

Patti-Anne Tarlton, chief operating officer of Ticketmaster Canada, said that ID-based ticketing is supporting enhanced security measures at venues across…

Skiddle director says refunds should be standard – report

Skiddle co-founder and director Ben Sebborn wants the global ticketing industry to raise ethical standards, IQ Magazine reports. Sebborn also…

Ticketline (UK) to go into liquidation

Ticketline (UK) is about to go into liquidation leaving thousands of customers at risk of losing out. The agency, which…

Viagogo is most complained about site in New Zealand

Viagogo is the most complained about website in New Zealand according to data released by the country’s competition enforcement and…

AXS Anywhere expands portfolio with Groupon, Goldstar, Gametime and EBG

AXS Anywhere has moved to enhance and expand its ticketing distribution programme through partnerships with Groupon, Goldstar, Gametime and Entertainment…

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Wimbledon raises ticket prices for 2023 championships

See Tickets, Vivendi suffer reported data breach

Ticketing: The ‘bad-news’ business?

Ticketmaster faces class action lawsuit over Drake tickets

Exit Festival links up with NFT-TiX as part of multi-year collaboration

Rammstein obtains restraining order against Viagogo

Leeds United increases season ticket prices by flat 10% fee

Amazon Tickets offers pre-sale privileges to Prime members

Ziggo Dome extends NFT ticketing plans with GUTS Tickets

President Biden calls for limits on concert and sporting ticket fees

Aisle seats are the new ‘premium’ tickets

US groups form ‘Break Up Ticketmaster’ coalition

Tag: Customer Service