Customer Service Archives

One World Observatory first to use Broadw.ai’s new customer service platform

Artificial intelligence concierge service Broadw.ai has integrated with Ingresso to launch an online customer service platform, which is to debut…

Buccaneers top the charts for NFL season ticket satisfaction

The Tampa Bay Buccaneers have reclaimed their crown as the provider of the best customer service experience in American football…

StubHub scores highly in Newsweek customer service report

StubHub has been rated as one of the leading companies in the United States for customer service, according to a…

Uni of Iowa takes aim at ticket boost

The University of Iowa’s athletics department is looking to hire an outside firm to improve its ticket sales, customer service…

What does the future hold for ticketing and LiveChat?

The entertainment and ticketing industry is falling behind other sectors in terms of customer satisfaction in 2017, according to a…

ID-based ticketing is boosting security – Ticketmaster exec

Patti-Anne Tarlton, chief operating officer of Ticketmaster Canada, said that ID-based ticketing is supporting enhanced security measures at venues across…

Skiddle director says refunds should be standard – report

Skiddle co-founder and director Ben Sebborn wants the global ticketing industry to raise ethical standards, IQ Magazine reports. Sebborn also…

Ticketline (UK) to go into liquidation

Ticketline (UK) is about to go into liquidation leaving thousands of customers at risk of losing out. The agency, which…

Viagogo is most complained about site in New Zealand

Viagogo is the most complained about website in New Zealand according to data released by the country’s competition enforcement and…

AXS Anywhere expands portfolio with Groupon, Goldstar, Gametime and EBG

AXS Anywhere has moved to enhance and expand its ticketing distribution programme through partnerships with Groupon, Goldstar, Gametime and Entertainment…

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Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration

Individual tickets for Rugby World Cup 2023 to go on sale

Formula 1 fans voice anger over British Grand Prix ticket pricing

Fans unhappy with Blackpink tour prices

Nottingham Ice Centre opens tendering process to find new ticketing system

TodayTix group acquires Secret Cinema

XTIXS announces DeFi-funded event in partnership with GET Protocol

Silverstone suspends ticket sales for British Grand Prix

Authentix launches new platform with help from Ne-Yo

Issues reported with Rugby World Cup 2023 ticketing system

People on the move: Queue-it, Ticketmaster Sport and more…

Administrators appointed for crumbling Festicket

Tag: Customer Service