Account Manager- Events and Ticketing

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 arena and OVO Arena Wembley to American Express presents BST Hyde Park and Luno Presents All Points East. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We’re on the hunt for an Account Manager who will take care of a group of clients, making sure our services are delivered on time and meet our clients’ needs.

Your job is all about making sure our clients are happy and their contracts get renewed. You’ll also ensure we provide ticketing services that match our clients’ requirements and business goals.

Your goal is to boost the number and revenue of tickets sold to each client. You’ll keep an eye on how well we’re doing according to our service agreements and alert us to any potential problems. You’ll also track how satisfied our clients are and make sure we address any issues quickly.

You’ll lead regular business meetings with our clients – weekly, monthly, and quarterly. You’ll collaborate with them to find new opportunities for business growth and share your industry expertise to help them make the best choices.

You’ll need to understand all our products and know what our clients expect from us. You’ll work closely with our clients to understand their business needs and show them how our products can help.

We’re looking for someone with experience in Account Management or Customer Success. You should be super organised, love staying busy, and be a confident and adaptable learner.

You’re proactive and focused on finding solutions. You’re happy to work both independently and with the team. You’re a great communicator, comfortable talking to all kinds of people and can work at a fast pace. You pay close attention to detail and enjoy being part of a dedicated and lively team who love what they do.

You’ll want to raise the bar in this role; we encourage new ideas and innovation and value everyone’s opinion.

We’ll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you’ll be set up for success.

Where: You’ll be based in Manchester. This role will involve frequent travel to our northern based clients and the AXS London office. We offer flexible start and end times and also welcome flexible working conversations.

So why apply?

AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We

are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here: https://careers.aegeurope.com/our-values

AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace: https://careers.aegeurope.com/our-culture/employee-network-groups/

You can find out about our benefits here: AXS Benefits

Our commitment to inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware