Assistant Payroll Manager (Fixed Term Contract)

Location: London, UK (hybrid, ideally 1 or 2 days from the office)

Division: Ticketmaster UK

Line Manager: Finance Director

Contract Terms: Fixed Term, expected duration up to 18 months, 40 hours per week

THE TEAM

Our team builds strong and trustworthy relationships at all levels across multiple departments. We are diverse and inclusive, ensuring everyone’s opinion is heard on the road to succeeding in our shared goals. Support is always on hand through the expert knowledge of our colleagues or our sense of togetherness as a team, allowing us to draw on all resources to achieve our targets or deadlines.

THE JOB

The Assistant Payroll Manager is responsible for overseeing the processing of Ticketmaster UK group payroll, covering approximately 600 salaried and 100 hourly paid employees. Working with the Finance Director and Payroll Manager, the role supports the business on all aspects of the payroll, such as maintaining processes, procedures, and customer service levels. Experience of dealing with HMRC and its legal processes is essential.

Ticketmaster UK is migrating to a new payroll system in the coming months and the Assistant Payroll Manager will support the current payroll team and the wider business during this period of change. A good understanding of ADP Freedom is essential and Workday HR is desirable.

WHAT YOU WILL BE DOING

• Responsible for ensuring that employees are paid accurately and on time in line with agreed deadlines
• First point of contact for all management queries around payroll
• Checking pre-commit payroll reports and supporting sign-off with 4 separate Financial Controllers/Directors.
• Attend monthly operational and Tracking Log calls with ADP – to provide regular updates to the UK HR team where applicable
• Collaborating with key stakeholders in HR, Finance and ADP to plan and implement changes in line with the strategic direction of the business
• Ensuring all relevant payroll data is recorded in line with current HMRC legislation i.e. BACS/CHAPS payments made outside payroll, sickness, maternity/paternity and changes to National Minimum Wage/National Living Wage
• Manage payroll year-end, P60 despatch and delivery. Effectively resolve all management queries and where necessary employee pay queries with support from our outsourced payroll provider
• Quarterly audit reviews of all ADP users and MSPM documents to ensure compliance in readiness for annual internal audit
• Consulting with third parties such as our pension and benefit providers to ensure accurate system alignment, and maintaining this in quarterly reviews
• Supporting the Payroll Manager during system implementation project to ensure day-to-day operation is unaffected

WHAT YOU NEED TO KNOW

Essential

• Experience processing payroll on ADP Freedom
• Experience working with a 3rd party payroll provider
• Experience working with multiple payroll companies simultaneously (currently, there are 2 PAYE references, incorporating 6 individual pay groups)
• Excellent technical payroll knowledge
• Strong systems skills with a good working knowledge of Excel
• Great attention to detail
• Strong customer service skills
• Current knowledge of HMRC legislation and statutory requirements, and ability to share this with different audiences within the business
• Able to plan and deliver payroll requirements each tax year, such as National Minimum Wage increases, casual staff, annual salary reviews/bonuses, tax year end and P11d processing
• Thorough, experienced-based knowledge of payroll processing including PAYE, RTI, auto-enrolment of pensions, statutory payments and will be adept at using industry specific payroll software packages
• Effective communication skills with varying stakeholders across the business

Desirable

• Experience using Workday HR
• Experience with Causal employees
• CIPP qualification or diploma in payroll management
• Previous supervisory experience in a payroll bureau

YOU

• Ability to work on own initiative and as part of a team
• The ability to effectively solve problems and work with the Payroll Manager to prevent future reoccurrences
• To be flexible in working times to accommodate timetable for payroll cycle
• Eager to continually learn to keep pace with changes in payroll legislation and best practice
• Ability to work accurately with attention to detail
• Analytical with great problem-solving skills
• Ability to come to the London office for hybrid working

You may have previously held jobs such as: Payroll Specialist, Payroll Assistant, Payroll Manager, Payroll Supervisor or Payroll Coordinator.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.