Assistant, Ticketing Services

About the Team

The Customer Service team is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit. The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Concierge, Guided Tours and Applications that support all of these areas.

About the Role

You will use your excellent customer service skills to deliver remarkable and personalised ticketing service to our customers.

2 x Variable-time, fixed terms positions (25 hours per week). End date 31 March 2024.  Salary $59,230.00 p.a. (pro rata) plus superannuation.

Variable-time employment is unique to Arts Centre Melbourne and strikes the balance between security and flexibility. You have a guaranteed number of weekly hours, with the chance to flex up to 38 hours if your availability matches available shifts. Shifts can change depending on your availability and operational need. This flexibility means you can enjoy commitments and pursuits outside of work. Variable-time is similar to working flexible part-time.

Hours of work may vary, are based around Box Office and Contact Centre hours, and with a large proportion at night and on weekends, particularly Friday and Saturday. Two rostered days of each week.

Your Skills and Experience

• Experience in the delivery of customer service that has resulted in successful and enjoyable customer experiences
• Experience with handling and balancing a variety of payment methods
• Basic ticketing experience is an advantage
• General office work with a strong emphasis on computer usage
• May be required to work in an underground office environment

For more information, please read the position description: Position Description – Assistant Ticketing Services

About Arts Centre Melbourne

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people.

The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.

Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelborne.com.au

Please submit your resume together with a cover letter addressing the key criteria by the at 11:55pm, Monday 28 August 2023. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.