Assistant, Ticketing Systems

• Full-time ongoing position
• Australia’s largest performing arts centre
• Flexible work from home arrangements

About the Role

This position is an essential role within the Ticketing Systems team and is the only one of its kind in the Business Unit. The purpose of the role is to provide support to the Ticketing Systems team to deliver an outstanding customer experience across our ticketing infrastructure and assist in maintaining strong relationships with our partners; this involves everything from triaging queries, issues and items to action, to fulfilling bespoke internal and external reporting requirements.

About You

• Ability to multi-task in a busy environment
• Highly proficient written and data entry skills
• Ability to learn new technology within a reasonable timeframe

Full-time ongoing position. Salary $64,812.80 p.a plus superannuation

About the Team

The Customer Growth team ensures that Arts Centre Melbourne places the customer first by creating and delivering experiences of unique value. The team is accountable for delivering an integrated end-to-end customer journey that provides a remarkable experience each and every time.

Your Skills and Experience (key criteria)

• A tertiary qualification or equivalent transferable skills in ticketing, data or digital marketing
• Ability to deliver a high level of service with a proactive approach to problem solving
• Dependable written skills and accuracy in data entry, and in using business systems and processes
• Experience using digital technology and the demonstrated ability to learn new systems
• High level of attention to detail in a time-pressured environment
• Experience in the use of Tessitura advantageous.

For more details, please read the  Position Description – Assistant, Ticketing Systems

About Arts Centre Melbourne

The land on which Sidney Myer Music Bowl and Arts Centre Melbourne sits has long been a place of gathering, storytelling, song, ceremony, celebration and commemoration for First Nations people. The People of the Kulin Nations have gathered on the site for thousands of years and continue to do so today. We pay our respects to their elders, past, present and emerging.

Beneath our iconic Spire, in Hamer Hall and at the Sidney Myer Music Bowl, we showcase the best of Australian and international performing arts.  Together with our own program of performances, events and activities we offer a diversity of audiences a distinctly multidimensional approach to participation, education and entertainment.

We are now focused on Reimagining Arts Centre Melbourne as part of the Victorian Government’s commitment to transforming the Melbourne Arts Precinct into a thriving, connected creative and civic space over the coming years.

For a glimpse into working at Arts Centre Melbourne click here.

Enjoy Team Member Benefits

As a valued member of our ensemble, you will enjoy:

• Flexible hybrid work arrangements
• Complimentary tickets
• Discounts at food & beverage outlets
• Discounted commuter benefits and onsite parking
• Access to wellbeing activities and learning and development programs, and the Smiling Mind app.
• Free access to Employee Assistance Programs which includes specific support to our First Nations team members via their I-CARE program and providing specific counsellors for members of the LGBTQIA+ community and People of Colour.

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as interpreters, alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making workplace adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au

Please submit your resume together with a cover letter addressing the key criteria by 11:55pm, Sunday 18^th June 2023. Early applications are encouraged as suitable candidates may be invited to attend an interview prior to the closing date.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.